NVQ ERR WORKBOOK

Topics: Parental leave, Working time, Employment contract Pages: 34 (8590 words) Published: October 28, 2014
Business Skills
Apprenticeship Frameworks:
Business & Administration
Contact Centre
Customer Service
Marketing & Communication
Sales & Telesales
Team Leading & Management

Induction (ERR) Workbook
December 2010

CfA
6 Graphite Square
Vauxhall Walk
London SE11 5EE
info@cfa.uk.com
Tel: 020 7091 9620
Fax: 020 7091 7340
www.cfa.uk.com

CONTENTS

Welcome and Introduction

PAGE

How to use this Workbook

4

1

Statutory Rights and Responsibilities
1.1 Contracts of Employment
1.2 Anti-Discrimination
1.3 Age Discrimination
1.4 Disability Discrimination
1.5 Working Hours, Rest Breaks and Holiday Entitlements
1.6 Maternity/Paternity, Parental and Adoption Leave
1.7 Absence and Sickness
1.8 Data Protection and Access to Personal Information
1.9 Health and Safety

2

Procedures and Documents in your Organisation
2.1 Contracts of Employment
2.2 Anti- Discrimination
2.3 Working Hours and Holiday Entitlement
2.4 Sickness Absence and Sick Pay
2.5 Data Protection
2.6 Health and Safety

3 Sources of Information and Advice
3.1 Internal Sources
3.2 External Sources

4 About your Occupation and Organisation

5 Occupations and Career Pathways

6 Representative Bodies
6.1 Representation

©2010 CfA

3

5
5
8
11
12
13
16
18
19
20
21
21
21
22
22
23
24
25
25
25
26
28
29
29

7. Evidence Record Form Checklist

8. Useful Addresses/ Contacts

31

9 Glossary of Terms

38

34

PAGE 2

Dear Learner
Welcome to the Apprenticeship programme. You have joined one of the most successful programmes in the UK. Business skills are pivotal to any organisation and the success of every business relies on the skills of its employees.

This may be the first time you access training other than full-time education. The first part of your training teaches you about company structure; you learn about the organisation for which you work, your responsibilities within that organisation and the responsibilities of people who work with you. This is called an induction programme which will form the initial part of your Apprenticeship Framework. Your employer and training provider or local college will carry this out and they will explain the requirements of the programme. Included in your training is other vital information such as Health and Safety, Data Protection and Discrimination. The induction is an important part of your training as it gives details about your responsibilities and rights and those of the employer and trains you for making valuable contributions to and become part of the organisation.

If you have any questions or queries about your training we will be available to answer your questions.
Good luck with your programme.
The CFA Team

©2010 CfA

PAGE 3

How to use this Workbook
This Induction Workbook has been produced by the CFA to ensure that you know about your Employment Responsibilities and Rights (ERR) that form part of your Apprenticeship programme.
As you work through this Induction Workbook you will need to be clear about your own understanding of your occupation, the industry in which you work and the sector in which your organisation is located.

As you are currently undertaking one of the Apprenticeship programmes in business skills, you will have a business-related job role. Because there are many types of business across every sector of the UK economy we know that apprentices completing this book will be working in a wide variety of settings, from education to construction.

In distinguishing between what we mean by job role, industry and sector when they are mentioned in this guide, the following table below will help you. It contains examples, but remember, this is not a complete list of job roles:

Job Role
School Administrator
Receptionist
Customer service assistant
Team Leader

Industry...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • nvq err Essay
  • Essay on Err Workbook
  • Err Workbook Essay
  • Essay about ERR workbook 2015
  • Essay about Err Workbook
  • Essay on ERR Workbook HSC 1
  • Nvq Err Task B Essay
  • NVQ 2 ERR- Employment Rights and Responsibilities Essay

Become a StudyMode Member

Sign Up - It's Free