Unit 1. Use and Develop Systems that Promote Communication
1. Be able to address the range of communication requirements in own role.
1.1 Review the range of groups and individuals whose communication needs must be addressed in own role.
1.2 Explain how to support effective communication within own job role.
1.3 Analyse the barriers and challenges to communication in own role.
1.4 Implement a strategy to overcome communication barriers.
1.5 Use different means of communication to meet different needs.
Within my role there are many individuals to communication with. Staff range from therapists, recovery workers, finance department. Managers, Admin staff, Education and employment staff, HR department, Maintenance department.
Outside organisations are: Care Managers, Probation and Police, Doctors and Psychiatrists and Mental health teams, advocates, social services, Supporting people and Care Quality Commission.
Communication with service users, their families is paramount to my job role.
Verbal communication within the organisation includes, Team Meetings, handovers, telephone calls, staff supervision, line management and training events.
Electronic communication includes, e mails and texts. Other forms of communication are communication books, internal mail systems and notice boards
Communication with clients include verbal communication, notice boards for appointments etc, telephone calls, body language, formal and informal communication, sign language, pictorial. 1-1 sessions and group work.
Outside organisations include verbal communication by telephone or face to face, written reports, e mails, texts.
Service users often come from destructive backgrounds which manifest in difficult and challenging behaviours. Most of the service users suffer with low self esteem and confidence, anxiety, depression, mental health issues. Staff need to be trained to communicate with service users appropriately. For example: