NVQ 3 Unit 302

Topics: Management, Sociology, Goal Pages: 5 (1718 words) Published: July 3, 2014

Unit 302

Task A Guidance

You are going to be a mentor for a new social care worker as part of their induction process. Part of your role is to help them prepare for the review after their probation period.

Ai Create a guide for the new social care worker about how to reflect on their practice. The guide must include the headings listed with an explanation of each.

a) What is reflective practice?

Ans. Reflective practice is a way of learning from own experience to improve the way we work.

The way things are done may not always be the only way to do them... Reflecting to see this helps identify gaps and areas that can be improved.

A guide for new social worker

what happened?

what were we thinking and feeling?

what was good and bad about the experience?

what sense can we make of the situation

what else could we have done?

Action Plan
if it arose again what would we do?

b) Why is reflective practice important?

Ans. It is an important tool in practice-based professional learning settings. Individuals learn only from their own experience at professional work settings. Care workers improve the way of working by correcting mistakes and continue personal professional development .This is such an experience that can't be learned from any formal education or knowledge transfer.

c) How reflective practice contributes to improving the quality of service provision.

In care sector there is a constant effort to improve the quality of service provision for which policies and procedures are revised frequently that sets a new standard. Care workers needs to keep updated and be met all the new standards. Reflective practice is a self learning method from daily events at work by which care worker progress their quality of service effectively up to new standard. Keeping a portfolio offers considerable opportunity for reflection on ongoing development.

d) How standards can be used to help a social care worker reflect on their practice.

By having standard social care workers can always reflect them and work hard to achieve the standardised level set by the CQC or other code of practice. That's why up to date mandatory training is always offered to pass new standards on to the members of the care staffs. All codes of practice should be adhered to at all times. Care workers also learn by reflecting the standardised service provided by the best peers at their work place.

Aii You arrange a mentor meeting to feed back to the social care worker. You have comments to make which include both praise and constructive criticism.

Write notes to prepare for your meeting. In your notes, explain:

a) Why it is important for a social care worker to seek feedback on performance.

In social care settings feedback on performance of care staff is very important part because it helps develop individuals in a way so that they can support their service user in their best possible efforts. If care staff having any issues e.g. behaviour, report writing, communication, team work etc. a supervisor/mentor can raise them in supervision in order to correct them. The ultimate objective is to improve the quality of care through improving the care worker by giving appropriate feedbacks to them.

b) The different ways that people may react to receiving constructive feedback.

Although feedback is important for improving the working practice for the care worker. But it is not the case that it always happens. Some people really consider it positively and try to achieve further improving their practice at work, whereas others may not agree and consider the feedback as negative, as a result their performance goes down. There is a third group of people who listen to feedback but do not comply with them in practice so stay at the same level.

c) Why it is important for a social care worker to use the feedback to improve their...
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