Unit 1Promote communication in Health, Social Care or Childrens and Young Peoples Settings Identify the different reasons people communicate
To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. Communication is an essential tool a carer can use to meet the needs of children and vulnerable adults. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. Explain how communication affects relationships in the work setting We need to build relationships with the Vulnerable Adults that we work with, their families and colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. Communication is highly important when working with vulnerable adults as we need to gain information from and give information to the Adults family routinely passing on facts concerning how the adult is feeling and about what they have been doing as well as to update our colleagues. It is important that we find ways to communicate with vulnerable adults that are new to the setting so that they quickly feel comfortable, settled and feel secure enough to be parted from their parents, the early relationship we build with a child also helps build the parents confidence and trust in us that we take good care of their loved ones and that the service user will enjoy the experience. Service users are able to benefit most from reminiscing and re- learning opportunities when they are relaxed, which is linked to the quality of the relationship they have with the adult that is caring for them, they are also able to gain more from activities if carers use communication to support their play by extend their vocabulary, helping they express ideas and explore and understand their world. The transitions vulnerable adults experience are made easier when the carers involved have good relationships and communicate effectively. It is also key to how the service users deal with transitions that they have a good relationship with a carer that will support them and that they feel able to talk about any worries. 2.1Demonstrate how to establish the communication and language needs, wishes and preferences of individuals I would establish a service user’s communication and language needs by: •Speaking to the service user directly
•Speaking to colleagues
• Directly to members of the service user’s family.
Reading the Medical Notes of the service user
Reading the Care plan
2.2Describe the factors to consider when promoting effective communication Factors to consider when communicating would be
Is the environment appropriate for communication
Is the environment well lit, quiet and confidential
* Do I need to adapt my...
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