NVQ 3 301

Topics: Communication, Nonverbal communication, Sign language Pages: 3 (1226 words) Published: July 6, 2015
Assignment 301

A1To express needs; to share ideas and information; to reassure; to express feelings; to build relationships; socialise; to ask questions; to share experiences People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued. AiiEffective communication is essential in building a meaningful relationship between the resident and the carer as it can help build trust and respect. Effective communication is fundamental in regards to the resident’s needs and preferences and to ensure they are met. As a carer i would discuss the options available to the resident to allow them to make an informed choice in regards to their care.

Asking/Observing theIndividual.| Asking/Observing is probably the best way of establishing the individual’s communication and language needs as this would immediately allow me to establish their usual language, if they are visually or hearing impaired etc. Check the Care plan for the individuals communication needs.| The Care plan can be a good source of information on the needs of the resident, but if documented incorrectly due to human error this method becomes ineffective. If the first two don’t provide you with the needed information you could ask resident’s family, friends, doctor or other professionals who have worked with the individual.| This is another effective method, only to be used if the first two fail. AivDisabilities: Disabilities such as hearing loss, impaired vision, mobility problems or speech impairment can affect the effective communication. Proper communication method should be known and pre-aware of before communicating the people with disability or different health issues.

Cultural Differences: Communication differences can result from differences...
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