Nt1310 Unit 2 Term Paper
1. Pros: * Not “having all eggs in one basket”, risk is being diversified when suppliers or vendors are not able meet expectations * Competition between vendors or suppliers can help to drive cost down. * Different vendors have different field of expertise, giving the organization an all-rounded advantage by leveraging on them
Cons:
* Managing different vendors has its complexity, thus time is mainly used on negotiating of terms and prices * Multiple vendors can take on the advantage on blaming other vendors when crisis happens * Standardization of process, communication, and metrics can be a challenge across multiple vendors.
Having multi-vendor partnerships has its advantages and disadvantages. In the long run, …show more content…
In such cases, a support engineer is required to communicate with other support engineer, and it would be easier if it is done within the organization, but this is not usually the case.
2. Focusing IT on top line requires bringing in revenue for the company by increasing sales, whereas focusing IT on the bottom line requires bringing the cost down by reducing on operating cost. Focusing IT on the top line is more challenging because IT is not able to control who and when someone will actually buy the products and services. On the other hand, focusing IT on the bottom line can be predictable as there are sets of parameters within the organization that can be controlled, for example, reducing the number of employees.
3. Some ways for IT to bring in revenue is by increasing the number of customers and retaining customers. To increase the number of customers, IT systems such as online marketing tools can help to generate sales leads and increase customer awareness by sending out emails or direct mailers to potential customers. Such tools can help in segmenting customer profiles and evaluate the performance of the marketing campaign. To retain customers, IT systems such as implementing loyalty programs using CRM can help manage their customer relationships and loyalty scheme
Cons:
* Managing different vendors has its complexity, thus time is mainly used on negotiating of terms and prices * Multiple vendors can take on the advantage on blaming other vendors when crisis happens * Standardization of process, communication, and metrics can be a challenge across multiple vendors.
Having multi-vendor partnerships has its advantages and disadvantages. In the long run, …show more content…
In such cases, a support engineer is required to communicate with other support engineer, and it would be easier if it is done within the organization, but this is not usually the case.
2. Focusing IT on top line requires bringing in revenue for the company by increasing sales, whereas focusing IT on the bottom line requires bringing the cost down by reducing on operating cost. Focusing IT on the top line is more challenging because IT is not able to control who and when someone will actually buy the products and services. On the other hand, focusing IT on the bottom line can be predictable as there are sets of parameters within the organization that can be controlled, for example, reducing the number of employees.
3. Some ways for IT to bring in revenue is by increasing the number of customers and retaining customers. To increase the number of customers, IT systems such as online marketing tools can help to generate sales leads and increase customer awareness by sending out emails or direct mailers to potential customers. Such tools can help in segmenting customer profiles and evaluate the performance of the marketing campaign. To retain customers, IT systems such as implementing loyalty programs using CRM can help manage their customer relationships and loyalty scheme