Preview

notional learning package

Satisfactory Essays
Open Document
Open Document
333 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
notional learning package
art A
My Video
Title The Right Way to Receive Phone Calls
Source
Underline as appropriate English Central/ YouTube/ Website http:// http://zh.englishcentral.com/video/13571/the-right-way-to-receive-phone-calls Part 1
(~ 50 words) This video can let me know how to receive the phone in a right way.
Before watching it, I only in the same tone to receive any kind of phone. I wouldn’t have any change of my tone. Now I will change of my tone in different of people.

Part 2 & 3
(~ 100 words) When we receive the phone call. The tone we need to have a change,. The first image is very important for the caller. We need to have a smile tone the sound need to higher than before. It will give a good image for the caller. Also, we need to receive after two to three times of the phone. That’s a polite attitude for each others. A right tone is useful in every kind of situation After watching this video ,I can learn for how to receive.

Part C
My Glossary (1)
Vocabulary promptly
Source
Underline as appropriate http://hk.dictionary.yahoo.com/dictionary?p=promptly
Online Examples
He promptly forgot all about it .

My sentence After receive the phone call, he go out promptly.

My Glossary (2)
Vocabulary present
Source
Underline as appropriate http://hk.dictionary.yahoo.com/dictionary?p=present
Online Examples
Slippery floors in the work area present a hazard to employees .

My sentence
Today I need to present the project of what I have learn before.
My Glossary (3)
Vocabulary immediately
Source
Underline as appropriate http://hk.dictionary.yahoo.com/dictionary?p=immediately
Online Examples
Cook the mixture for ten minutes and serve immediately .

My sentence
Peter’s mother said “ Peter go to finish your homework immediately!”

My Glossary (4)
Vocabulary essential
Source
Underline as appropriate http://hk.dictionary.yahoo.com/dictionary?p=essential
Online Examples
If you ' re going
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Good Essays

    Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing).
    • 765 Words
    • 3 Pages

    Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing).

    Almost every business have procedures how to answer or receive telephone calls. When the person is answering the phone is automatically responsible for positive or negative reputation of the business, that's why is very to follow those procedures promptly to achieve a professional standards.…

    • 765 Words
    • 3 Pages
    Good Essays
    Read More
  • Powerful Essays

    Cango-Discussion Notes on the Customer Service Process
    • 1030 Words
    • 3 Pages

    Cango-Discussion Notes on the Customer Service Process

    1. Level 1: Greeting and identify if you have a tone or pulse phone. Choose 1 if you have a tone phone. Stay on the phone if you don't have a tone phone (put on hold for at least 5 minutes). Time spent listening to greeting and identifying type of phone: 30 sec.…

    • 1030 Words
    • 3 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Unit 672- Make and Receive Telephone Calls
    • 3590 Words
    • 17 Pages

    Unit 672- Make and Receive Telephone Calls

    · Call waiting- lets you know when there is a caller waiting on another line and wishes to speak to you. This is shown by a flashing light, beeping tone or both.…

    • 3590 Words
    • 17 Pages
    Powerful Essays
    Read More
  • Satisfactory Essays

    Ct- 183 – Principles of Providing Administrative Services Essay Example
    • 799 Words
    • 4 Pages

    Ct- 183 – Principles of Providing Administrative Services Essay Example

    If these if privacy message, make sure there’s no one next to you when you on the phone. Telephone is a point to point communication system whose most basic function is to allow two people talking to each other whenever they are. It would be in a different city or country. There is the hold button; you can press it to put someone on hold. Then there is call waiting, caller id, call forwarding, speed dial, group connections. The group connections are mostly for businesses. You can leave voice message to other people.…

    • 799 Words
    • 4 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    Unit 9 P4 Customer Service Communication Analysis
    • 1045 Words
    • 5 Pages

    Unit 9 P4 Customer Service Communication Analysis

    In most cases a telephone call is someone new that has probably never visited your establishment and would either want to reserve a table or ask about special dietary requirements , so the staff member should speak with enthusiasm and confidence to build trust with the customer. The telephone should be in the quieter part of the establishment as if the customer cannot hear the staff member they may just put the phone down and go somewhere else.…

    • 1045 Words
    • 5 Pages
    Good Essays
    Read More
  • Good Essays

    SIP trunking essay NETW320 week 3
    • 698 Words
    • 2 Pages

    SIP trunking essay NETW320 week 3

    Years ago, actually decades ago, phone calls were connected manually, by a PBX operator - an actual person. Since automation took the place of live operators, I don’t think most people have given much thought as to how they are actually able to make a phone call. You just pick up your phone, and dial the number, easy breezy. That’s exactly how it should be for the end user.…

    • 698 Words
    • 2 Pages
    Good Essays
    Read More
  • Good Essays

    Unit 107
    • 1747 Words
    • 7 Pages

    Unit 107

    Modern telephone systems offer a variety of features. Some are essential communication tools; other features that people will likely use on a more discretionary basis. One common and frequently used feature of today’s telephone systems is voice mail. If you can’t take am incoming call, voice mail allows callers to record messages which you can access at your convenience. An auto-attendant feature, useful for businesses, consists of a centralized recorded message to greet callers and direct their calls to the right numbers. You can use a phone systems conference – calling feature to allow a number of people to participate in a call at the same time. Each system allows different numbers of people to participate, and all remain on the call until they hang up. Telephone systems offer various features for managing incoming calls, one useful feature is call transfer, which allows me to transfer calls from my number to another number. Another much used feature is call holding if you are on the phone and receive an incoming call, you can put the first call on hold and attend to the second call. One more feature within the trust is call mute/secrecy, with allows me to mute the call so that the person on the other end of the phone can’t hear what I’m discussing, which helps with confidentiality because they can’t hear client or patient information.…

    • 1747 Words
    • 7 Pages
    Good Essays
    Read More
  • Good Essays

    NVQ2 Assessment 2
    • 3452 Words
    • 14 Pages

    NVQ2 Assessment 2

    When making call we should plan this ahead. We could list the questions we would like to ask. When making call we should identify ourselves – who we are, what company we are calling from. We can ask for clarification if we are not sure or did not hear what was said on the phone. If we are ringing to provide information we should provide them in a logical order. We should use appropriate tone of voice regarding to situation we are calling about.…

    • 3452 Words
    • 14 Pages
    Good Essays
    Read More
  • Powerful Essays

    Principles of Providing Administrative Services
    • 1474 Words
    • 6 Pages

    Principles of Providing Administrative Services

    |Answer phone |to listen to messages that have been left by others. An alert is |…

    • 1474 Words
    • 6 Pages
    Powerful Essays
    Read More
  • Good Essays

    l2 business and administracion
    • 2252 Words
    • 10 Pages

    l2 business and administracion

    By answering phone you become responsible for image off your company. So you need to make shore you doing this well. Before starting your job you get introduce with some certain roles with helps to make good impression off you and your company. You can…

    • 2252 Words
    • 10 Pages
    Good Essays
    Read More
  • Good Essays

    Business Admin Level 2
    • 2743 Words
    • 11 Pages

    Business Admin Level 2

    The purpose of giving a positive image of myself and of the business when making and receiving telephone calls is to promote the business in its best light and provide a professional service right from the start to every costumer or potential costumer. Offering the best possible service should be paramount from the very first moment of answering and making business calls.…

    • 2743 Words
    • 11 Pages
    Good Essays
    Read More
  • Good Essays

    A Few Notes For Orpheus FINAL COPY
    • 942 Words
    • 3 Pages

    A Few Notes For Orpheus FINAL COPY

    The telephone is one of the main uses of communication in the story. Jake, the protagonist, receives a call from his mother whom he has not spoken to for many years due to their unpleasant life together. She is calling to relay the news of his father’s illness and terminal condition. After the conversation, Jake realizes that he must bring his daughter to visit his parents so she has the chance to see her grandfather for the first time. After his divorce he has not spoken to his wife Edith in months. This is shown when Jake wife asks “Is this a social call or what?” she said. ”I haven’t heard anything from you for months.” shows how Jake is forced with the presence of the near death of his father he is forced to have a conversation with his ex-wife. Jake sees the importance of bringing his daughter to see his father before he dies. Though he has not spoken to his wife in months and was back on his child support, he felt that the urgency of the call was needed. Jake’s main problem is that he is unable to communicate and struggles to talk to his wife; he would rather walk way than be involved in any sort of conflict. He was never really able to have a good communication with his wife because his…

    • 942 Words
    • 3 Pages
    Good Essays
    Read More
  • Good Essays

    Assesment
    • 4656 Words
    • 19 Pages

    Assesment

    | |This feature will be use while the correct recipient of the call is |…

    • 4656 Words
    • 19 Pages
    Good Essays
    Read More
  • Satisfactory Essays

    Customer Service
    • 439 Words
    • 2 Pages

    Customer Service

    The attitudes toward using the phone affect one’s telephone techniques because if one has never been shown how to answering the phone than you are at a disadvantage and you are not going to be able to understand the importance of it. You have to be clean and speak with emphasis and…

    • 439 Words
    • 2 Pages
    Satisfactory Essays
    Read More
  • Satisfactory Essays

    How to Follow Organisational Procedures When Making and Receiving Telephone Calls
    • 308 Words
    • 2 Pages

    How to Follow Organisational Procedures When Making and Receiving Telephone Calls

    The organisational procedures when making and receiving telephone calls can vary from business to business, but there are some similarities. There is usually a general guidance and training for staff and especially for the reception staff.…

    • 308 Words
    • 2 Pages
    Satisfactory Essays
    Read More

Related Topics