Nothing Special

HTMG4900
Fieldwork and Internship:
Theory Construction for the Hospitality Industries
1st Individual Assignment

Identifying an Independent Variable and its Impact on Performance Outcome

7-3-2013

Gordon Lo Sin Tat
SID: 1155002906

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I declare that the assignment here submitted is original except for source material explicitly acknowledged, the same or closely related material has not been previously submitted for same or different courses. I also acknowledge that I am aware of University policy and regulations on honesty in academic work, and of the disciplinary guidelines and procedures applicable to breaches of such policy and regulations, as contained in the website.
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___________________ 26-2-2013__________
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Signature Date
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Lo Sin Tat, Gordon____ 1155002906________
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Name Student ID
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HTMG 4900_________ Hospitality Facilities Planning and Design_
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Course code Course title
Abstract
The primary purpose of this research is to suggest hypotheses concerning the relationships between cultural diversity and job satisfaction within the hotel industry in general. It is very common to have people of different colors working together in the hotel industry. Issues concerning cultural diversity then arise: Teammates of employees from another culture may feel uncomfortable, triggering some unfavorable act- ions; Employees of minority may group together to protect themselves, creating a hostile working environ- ment. All these will affect the team performance and even the organization as a whole.
However, as taught in the courses of human

Links: Between Employee Satisfaction, Employee Turnover, Customer Satisfaction and Financial Performance”; Working Paper, University of Texas at Dallas; Aug., 2000. Blalock, H. M., Jr.; “Percent Non-White and Discrimination in the South American Sociological Review”; Vol. 22, No. 6, pp. 677-682; Dec., 1957. Campbell, Douglas G.; “Diversity and Job Satisfaction in the workplace: Managers and Supervisors in Luxury Resorts”; Capella University; Jun., 2009. Chow, Hau Siu, I. & Crawford, R. B.; “Gender, ethnic diversity, and career advancement in the workplace: The social identity perspective”; SAM Advanced Management Journal, 69(3), 22-31; Summer, 2004. Ely, Robin J. & Thomas, David A.; “Cultural Diversity at Work: The Effects of Diversity Perspectives on Work Group Processes and Outcomes”; Administrative Science Quarterly, Vol. 46, No. 2, pp. 229-273; Jun., 2001. Fisher, Cynthia D.; “Mood and emotions while working – missing pieces of job satisfaction”; Bond University; Mar., 1998. Kaplan, Robert S. & Norton, David P.; “Using the Balanced Scorecard as a Strategic Management System”; Harvard Business Review; Jan.-Feb., 1996a. Locke, E.A.; “The nature and causes of job satisfaction. In M. D. Dunnette (Ed.). Handbook of Industrial and Organizational Psychology (pp. 1297-1349). Chicago: Rand-McNally.; 1976. Longhi, Simonetta; “Impact of Cultural Diversity on Wages and Job Satisfaction in England”; Norface Migration Discussion Paper No. 2011-10; 2011. Mcmillan-Capehart, Amy; “Cultural Diversity’s Impact on Firm Performance: The Moderating Influence of Diversity Initiatives and Socialization Tactics”; Louisiana Tech University; May., 2003 Organ, D.W