Preview

Nordstrom vs. Macy's

Powerful Essays
Open Document
Open Document
1282 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Nordstrom vs. Macy's
Nordstrom 's vs. Macy 's
Future Challenges

Historically speaking, Canada has never been a great market for American retailers. The Canadian dollar was weak, costs were higher, and with limited real estate development, it was difficult to find space. Not anymore, now the door to Canada is opening wider than ever thanks to a stronger Canadian dollar, a relatively robust economy, and a loosening of the commercial real estate market, in part because of the downsizing of some longtime retailers like Sears Canada. For American retailers, Canada’s allure is simple; sales per square foot at Canadian malls were almost 50 percent higher in 2011 than sales per square foot at American malls. This is a budding market that Nordstrom will need to act towards if they hope to keep up with the competition in the future.

Important Decisions

Nordstrom’s has made many very important decisions in the past that have shaped them into the company they are today. The first and most important came in 1901 when founder John W. Nordstrom decided to use the money he had left from the gold rush to open a shoe store in Seattle with Carl Wallin, called Wallin & Nordstrom.
The next big decision came in 1966 when it was decided that the Nordstrom 's shoe store in Portland would begin selling clothing as well. This marked a pivotal change in direction for Nordstrom’s. After the success of the Portland store, it was decided to implement the idea in the other stores.
In the 1980’s Nordstrom’s experienced a boom. This was due to many factors but one of the most prevalent was their amazing use of customer support. Over almost anyone else Nordstrom’s prides itself on having some of, if not the best, customer support. This is helped by them recruiting managers from the ranks of salespeople thereby encouraging their employees to work harder while maintaining high moral.
Nordstrom, along with the retail industry, sources products from around the world, and this means they encounter a wide

You May Also Find These Documents Helpful

  • Satisfactory Essays

    NORDSTROM Nordstrom is an American luxury brand retail clothing company that servers their customers by offering wide variety to choose from clothing to other household items with high brand quality and service to attract customers and build up an competitive image in the emerging fashion market.…

    • 283 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Strengths A strong operating performance is one of Nordstrom’s biggest strengths. Nordstrom displays a steady revenue growth, which is caused by the strength of Nordstrom full-line stores as well as the growing online business and improvements to Nordstrom Rack stores. Due to the strong operating performance, Nordstrom gains more confidence from investors than their competitors. Multi channel operations are also a strength that Nordstrom displays. Products are available through the company’s full-line stores, discount stores ‘Nordstrom Rack’, ‘Jeffrey’ boutiques as well as the internet allows the company to improve sales and inventory turnover. Nordstrom also allows customers to purchase items online and then pick the items up at a store the…

    • 612 Words
    • 3 Pages
    Good Essays
  • Best Essays

    Jcpenney vs Macy's

    • 5166 Words
    • 21 Pages

    JCPenney: Every Day Low Prices Versus Macy’s: Differentiated and Localized 11/29/12 Executive Summary The industry we have chosen is the department store-retail industry. Within this industry, we have chosen the department stores of JCPenney and Macy’s. We find this industry, as well as these two companies, interesting from a strategic perspective. JCPenney has recently undergone a massive strategic restructuring in regards to its pricing, brand offerings, and store layout, pushing it away from the typical department store strategy of discounts and coupons. Its new strategy has become much closer to Wal-Mart’s strategy of every day low prices. Macy’s, on the other hand, has restructured with a push from the economic environment to offer higher-end, localized products that you cannot find anywhere else. Our team has come to realize through internal and external analyses that Macy’s has come up the stronger of the two models. They have created competitive advantage through strong relationships with suppliers, differentiating their new product lines, and localizing for consumer needs. Though every day low cost is a great idea and could be catchy with consumers, JCPenney has failed to convey their new objective correctly. They lost touch with the end consumer and will have to catch up in that sense to gain back some ground. It was interesting to analyze and evaluate the new differences between the two department store’s strategies, as well as establishing which has gained the competitive advantage.…

    • 5166 Words
    • 21 Pages
    Best Essays
  • Satisfactory Essays

    Nordstrom

    • 474 Words
    • 2 Pages

    Nordstrom went from full service to self-service. When Nordstrom was full service it was able to serve customers, mostly satisfied but it became overwhelming. Most people were ordering products off the internet, but when it came to return the item because of dislike, then a lot of Nordstrom’s stores did not except online product. Target is a good example of a store that would be on the opposite end of the continuum. They are not as elegant as Nordstrom.…

    • 474 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Nordstrom Financial Analysis

    • 5459 Words
    • 22 Pages

    Introduction In the year of 1928 Nordstrom emerged onto the retail scene and soon after became one of the premier department stores within the country. This was achieved by the owner’s quest to provide exceptional customer service not available at other stores, provide a wide range of modern inventory and promote expansion within the company. Nordstrom is a publicly traded company whose stock has been on the rise for a quite some time. With one minor period of decrease during the economic crisis, Nordstrom has been able to bounce back…

    • 5459 Words
    • 22 Pages
    Powerful Essays
  • Powerful Essays

    NORDSTROM (JWN) I. Nordstrom’s overview Nordstrom is classified as an Upscale Independent Department Store Chain and is noted as one of the largest department stores of its type. Nordstrom is founded in 1901 by two partners, John W. Nordstrom and Carl F. Wallin. It’s headquarter is in Seattle, Washington area. Nordstrom carries a wide variety of merchandise and specialty goods, which includes apparel, shoes, jewelry, cosmetics, fragrances, handbags, accessories, and in some locations, home furnishings. Nordstrom is dealing with competition on many different levels. It is competing with higher end stores such as Neiman Marcus and Saks Fifth Avenue. In addition, it is also competing with second tier stores such as Macy’s, Dillard’s, and Bloomingdale’s. Dealing with diverse competition, upscale retailer Nordstrom has been famous for superior customer service for over 100 years and has been recognized on every 100 Best Companies To Work For list published in Fortune magazine since 1998.…

    • 3804 Words
    • 16 Pages
    Powerful Essays
  • Good Essays

    BUS 620 Week 3 DQ 1

    • 411 Words
    • 2 Pages

    Is this a risky move for Nordstrom considering the downward sales trends for Topshop in the UK?…

    • 411 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Nordstrom a promising and upcoming departmental store in U.S has shown phenomenal growth in the business of retail chain business. The credit for this would go to the founder and promoter’s philosophy of inverting the pyramid and putting the customer on the top, followed by employees and it was the share holders who were accorded the last place in the priority list of company. Nordstrom working as departmental store in the retail industry would be effected by all the forces in the marketing environment.…

    • 1651 Words
    • 7 Pages
    Powerful Essays
  • Best Essays

    Nordstrom’s is classified as a department store. They are one of the largest U.S. department store chains, along with Macy’s, JC Penny’s, and Sears. As with the other department stores, each of Nordstrom’s departments are treated as separate buying centers. Each group operates independent from each other, being headed by a buyer who is responsible for the types and quality of merchandise sold, as well as any promotions that may be used. “The company has also benefited from a new computerized inventory system that gives buyers and salespeople the necessary data to make smarter decisions about what is needed in the stores – and what isn’t.” This makes it easier for the buyer to decide what items to purchase and display in the store, enabling them to sell more full priced items, and improve sales.…

    • 1852 Words
    • 8 Pages
    Best Essays
  • Satisfactory Essays

    All customers know Nordstrom’s good policy and we have a huge amount of loyal customer that just buying from our store. The store I am working at, is the largest store in Washington DC area with the highest volume.…

    • 257 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Best Buy also has their shops in different Macy’s locations. These are 300 square foot shops that started in 2015 and are still running today. This was a plan that both companies wanted to test for that year’s holiday season. These small shops have products like Samsung smartphones, tablets and smartwatches, audio devices, and accessories from Samsung and other companies too like phone cases. Like any other licensed store that is in Macy’s, the staff in the Best Buy section will still wear the company’s colors, blue.…

    • 321 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Swot of Macy

    • 2316 Words
    • 10 Pages

    INTRODUCTION Macy’s, America’s leading department store retailer, has a rich history dating back to 1858 when it was started off as a small dry goods store by Rowland Hussey Macy 's. At come that time, no one would have guessed that the store would grow on to become one of the largest department store retailers.…

    • 2316 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    Nordstrom’s policies focus on the concept of the “Life –time Value of the Customer.” Their service goes above and beyond what other retail stores can offer. Even if little money is made from the first sale, the lifetime value of a customer is calculated, and the positive dollar amount of a loyal customer is staggering. A customer can expect equal level of respect from all departments from each employee. They will also experience a “personal shopper” who can help them with which product to purchase.…

    • 463 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Walmart Vs Macy's

    • 391 Words
    • 2 Pages

    Walmart has the advantage on Return On Equity (ROE) compare to Macy’s figures. This measure is the main tool to evaluate a firm’s performance from a shareholder perspective. Walmart is able to achieve more profit than Macy’s without needing as much capital from their shareholders. Walmart generates $0.2310 (compare to $0.2182 by Macy’s) of profit for every $1 of shareholders’ equity. Based on information, pricing and facilities drivers, Walmart is able to take a lead over Macy’s in regards of ROE. First, Walmart has spent a lot of money on data gathering in order to collect as much information as possible to fulfill the needs of their customers. With the information Walmart gathers, the company is able to forecast trends accurately and generate…

    • 391 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    CHAPTER TWO Discussion Questions 1. How would you characterize the competitive strategy of a high-end department store chain such as Nordstrom? What are the key customer needs that Nordstrom aims to fill?…

    • 1670 Words
    • 7 Pages
    Powerful Essays