Preview

Nordstrom Financial Statement Analysis

Powerful Essays
Open Document
Open Document
3804 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Nordstrom Financial Statement Analysis
NORDSTROM (JWN) I. Nordstrom’s overview

Nordstrom is classified as an Upscale Independent Department Store Chain and is noted as one of the largest department stores of its type. Nordstrom is founded in 1901 by two partners, John W. Nordstrom and Carl F. Wallin. It’s headquarter is in Seattle, Washington area. Nordstrom carries a wide variety of merchandise and specialty goods, which includes apparel, shoes, jewelry, cosmetics, fragrances, handbags, accessories, and in some locations, home furnishings. Nordstrom is dealing with competition on many different levels. It is competing with higher end stores such as Neiman Marcus and Saks Fifth Avenue. In addition, it is also competing with second tier stores such as Macy’s, Dillard’s, and Bloomingdale’s. Dealing with diverse competition, upscale retailer Nordstrom has been famous for superior customer service for over 100 years and has been recognized on every 100 Best Companies To Work For list published in Fortune magazine since 1998.

Nordstrom operates over 200 retail locations across the country with worldwide revenue $10.9 billion in 2011. It has two reportable segments: Retail and Credit. The Retail segment includes 115 ‘Nordstrom’ full-line stores, 89 off-price ‘Nordstrom Rack’ stores, two ‘Jeffrey’ boutiques, and one clearance store that operate under the name ‘Last Chance.’ Nordstrom full-line stores and online store are substantially integrated to provide customers with a seamless shopping experience across channels. The Nordstrom Rack stores purchase high-quality name brand merchandise directly from vendors and also serve as outlets for clearance merchandise from Nordstrom stores. The Credit segment includes wholly owned federal savings bank, Nordstrom FSB, through which Nordstrom provides a private label credit card, two Nordstrom VISA credit cards and a debit card for Nordstrom purchases. The credit and debit cards feature a shopping-based loyalty program designed to increase customer visits

You May Also Find These Documents Helpful

  • Powerful Essays

    Nordstrom vs. Macy's

    • 1282 Words
    • 6 Pages

    Nordstrom, along with the retail industry, sources products from around the world, and this means they encounter a wide…

    • 1282 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    The company is constantly expanding with new full-line stores as well as Nordstrom Rack stores. With the increasing number of new stores, the visibility of the company has encouraged more customers to shop there. Over the years, Nordstrom has been growing their online ecommerce, which has increased sales. Assuring customers about secured credit card payment methods as well as providing timely delivery has helped with the popularity of online shopping through Nordstrom’s corporate website. Nordstrom’s user friendly website shows more product information as well as more availability for products which increases revenue. Increase in consumer spending in the US has been a large opportunity for Nordstrom. An increase in consumer spending has benefitted Nordstrom. “The National Retail Federation projected that retail industry sales may increase by 3.40% in 2012, compared to 2011…

    • 612 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Nordstrom

    • 474 Words
    • 2 Pages

    Nordstrom is classified as an upscale large independent department store. It shares the same characteristics as Macy’s, JC penny’s and Dillard’s who also sells clothing, accessories, handbags, jewelry, cosmetics, and fragrances.…

    • 474 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    One way Nordstrom is working to become more customer-driven is by building upon their multi-channel system. This multi-channel network, known as Nordstrom Direct, is made up of their online site, and catalog. Over the past three years, Nordstrom has made great strides to ensure that they are fulfilling the needs and desires of all customers. “We believe online and ecommerce represent our next big opportunities. Within two years more customers will access the Internet via their phone than their computers. We’re responding”[2] All of the effort put into the improvement of the system is showing clear results in the financials. The economic recession was felt all over the U.S. including Nordstrom, however they were able to experience an 8.4% increase in Nordstrom Direct sales during the 2008 fiscal year.[3]…

    • 710 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Nordstrom’s Success

    • 1874 Words
    • 8 Pages

    Nordstrom operates very similarly to other department stores such as Macy’s, Neiman Marcus, Saks 5th Avenue and Dillard’s, not only in offering a wide variety of merchandise, but also in providing a very high level of customer service. As with the other department stores, each of Nordstrom’s departments is treated separately…

    • 1874 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    Nordstrom is a great place to go shopping and receive rewards while spending money. Nordstrom shoppers automatically become members of Nordstrom’s Fashion Rewards program when they people sign up for the store’s credit. When each person accumulates 2,000 points, then they receive a $20 Nordstrom Note, a gift certificate redeemable for Nordstrom merchandise or services.…

    • 344 Words
    • 2 Pages
    Good Essays
  • Good Essays

    The retail industry is very large and full of many different strategic groups. There is a strategic group that focuses on the finer tastes in life and caters to a more upper-class market. Three dominant members of this group are Saks Incorporated, the Neiman Marcus Group, and Nordstrom. Through e-commerce strategies we will be able to see the similarities and differences in these firms core competencies and business strategies.…

    • 1559 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Nordstrom Research Paper

    • 1655 Words
    • 7 Pages

    Founded by Carl F. Wallin a Seattle shoemaker and John W. Nordstrom opened a shoe store, Wallin and Nordstrom in Seattle in 1901. The two built their business on the philosophy of offering customers the best in service, selection, quality, and value. As of today Nordstrom continues to grow and thrive on that same philosophy through its family-controlled business. Nordstrom believes in service with a smile and want to project an image of small town modesty – that’s the corporate culture and it sells. Nordstrom’s course has been to modernize, adding brands such as Caslon, DKNY, and Emme for women and Facconable (which they later acquired), Kenneth Cole, and Tommy Bahama for men to its racks. Restructuring took place in 1999 and at that time Nordstrom’s decided to sharpen its image with consumers. In May 2000, Nordstrom’s declared, “Reinvent Yourself” as its advertising campaign, when customers entered the stores they no longer saw piano players wearing tuxedos (former trademark) instead there was a more modernized display of hip, brighter, flashier colors, and more casual apparel. As a frequent consumer to Nordstrom’s, whether or not it’s one of their 115 full-line stores or their 86 Nordstrom Rack stores; I always experience their continued personal touch. Today Nordstrom is still controlled and owned by the family, whose commitment and philosophy is still the foundation of…

    • 1655 Words
    • 7 Pages
    Powerful Essays
  • Better Essays

    Swot Analysis Of Nordstrom

    • 1129 Words
    • 5 Pages

    Nordstrom ‘s level of service is basically a full service continuum that spends less money on advertisement, and prefers word of mouth publicity. Nordstrom has perfected the art of how to focus on the right customer, by giving them undivided attention. Nordstrom has a reputation of putting the customer first, and providing superior customer service. Nordstrom believes in building a long term relationship with their customers, they may even exchange business cards, or set up future shopping dates. Nordstrom is a department store that sells exclusive clothes from various designers, accepts credit and call customers when new merchandise comes in. Nordstrom has a generous exchange policy, they will exchange items even though the store didn’t sell it to that consumer. Target is a good example of a store that would be on the opposite end of Nordstrom’s continuum. Target sells designer apparel at a discounted price, but may only carry one designer’s line of merchandise at a time. Target stores are known for poor quality customer service, one might even have a hard time receiving service at all. Target’s exchange policy must be handled within three days with a receipt, and a store credit will be issued of even…

    • 1129 Words
    • 5 Pages
    Better Essays
  • Satisfactory Essays

    Nordstrom Essay

    • 801 Words
    • 4 Pages

    Nordstrom , a department store in the synthesis of America 's most successful , with the index ranking for customer loyalty high , there are many stories about companies that are spread among customers and others . We have heard the story about the man walked into Nordstrom stores carry tires for automobiles…

    • 801 Words
    • 4 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Nordstrom’s policies focus on the concept of the “Life –time Value of the Customer.” Their service goes above and beyond what other retail stores can offer. Even if little money is made from the first sale, the lifetime value of a customer is calculated, and the positive dollar amount of a loyal customer is staggering. A customer can expect equal level of respect from all departments from each employee. They will also experience a “personal shopper” who can help them with which product to purchase.…

    • 463 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Nordstrom is a department store retailer, carrying household goods, electronics, apparel, cosmetics & sometimes furniture. Each department has their own area of checkout & the few other department stores include Macy’s, JCPenney, Sears, & Dillard’s. All these department stores carry the same type of products, but from different manufacturers.…

    • 288 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    Nordstrom Case Study

    • 1343 Words
    • 6 Pages

    In 2003, the family-owned retailer had expanded to 180 outlets, 27 chains, which tailed close to $6.5 billion in sales. To add to that, Nordstrom stretched its influence to Europe as well, accounting for about 90 flagship department stores, 50 Nordstrom Rack and 35 fashionable boutiques.…

    • 1343 Words
    • 6 Pages
    Better Essays
  • Better Essays

    Wal-Mart is one of the largest chains, which operates in three large segments: The Walmart U.S., the Walmart International, and the Sam’s Club. In this report we are focusing mainly on Walmart US. This latter is has a momentous presence in the retail industry, operating throughout the united states. “ The Walmart U.S segment includes the Company’s mass merchant concept under the Walmart or Wal-Mart brand, as well as walmart.com.” (Reuters, n.d)…

    • 2621 Words
    • 55 Pages
    Better Essays
  • Good Essays

    Vietnam was created by the nature with S-shaped. One side of Vietnam is exposed to the sea; one side is exposed to mountain. However, millions of Vietnamese are using fish sauce in daily meals. Fish sauce is a very special product generated by Vietnamese. Vietnamese feels proud to create their special dishes such as “beef noodle” or “rice grill-pork”. However, fish sauce is the main key to create delicious Vietnamese foods, it make food more tasty and closely to Vietnamese.…

    • 1025 Words
    • 5 Pages
    Good Essays