Nonverbal Communication and Rapport

Topics: Nonverbal communication, Rapport, Sales Pages: 2 (502 words) Published: November 17, 2012
1. What is rapport?

Rapport occurs when two or more people feel that they are in sync or on the same wavelength because they feel similar or relate well to each other. Rapport is theorized to include three behavioral components: mutual attention, mutual positivity, and coordination. Rapport can be defined as the ability to communicate which establishes a level of trust and understanding. Rapport helps individuals to open up and communicate in an affable manner. Rapport depends on verbal, non-verbal behaviours and a good eye contact.

2. What are some of the advantages of rapport building?
◦It helps to establish a strong relationship with clients or suppliers. ◦It helps to create positive connection with new or existing team members. ◦It helps break the ice with new colleagues and boss when starting a new job. ◦It also helps to establish an effective communication.

◦Good rapport means, clients will give benefit of the doubt to you.

3. How might you build rapport?

Building rapport is one of the most fundamental sales techniques. In sales, rapport is used to build relationships with others quickly and to gain their trust and confidence. It is a very powerful tool that veteran salespeople naturally employ, which allows them to close more deals with less effort. I believe there are number of factors which should be taken into consideration while building a rapport. It doesn’t rely on just one factor. From my experience of sales field, rapport building was a crucial element of my job. There are a number of techniques that are supposed to be beneficial in building rapport such as: matching your body language (i.e., posture, gesture, etc.); maintaining eye contact; and matching breathing rhythm. I used to emphasize on the following factors while building a good rapport: ◦Firstly, your appearance can make a huge difference. Make sure you are dressed tidy with a proper haircut. ◦Matching body language is very important. Match facial expression instantly and...
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