Dr. Donna Gutschmidt
This research paper is to be handed into Dr. Donna Gutschmidt on Monday October 20, 2014 for BUSN 334: Business Communications.
In this paper I am going to discuss how to demonstrate nonverbal communication in the business world. I will include how to make a good first impression, how to pass an interview with your nonverbal communication, different forms and practices of nonverbal communication as well as just how important it is overall. So let’s just start out with first impressions. The best way to make a good first impression is to have a nice and solid handshake. A handshake can make or break a relationship before it has even started, especially in the business world. Of course there is always more to a first impression than just a hand shake. I want you to do a little activity that I found in an article by Kathleen M. Hiemstra, she said “create a list of characteristics describing the first impression you would like to make in a business situation, typical characteristics include honest, intelligent, trustworthy, competent, experienced, educated, dependable, sincere, friendly and confident.” (Hiemstra, 1999) This will help with getting exactly what you want to portray. It will also help when we learn what certain movements mean or portray. By having this list you can make the best out of a first impression. Now let’s talk about that handshake. First Hiemstra suggests to practice shaking hands with your friends and discuss how each other’s was, was it soft, firm, or too tight. You want to try and get your handshake just right. Remember there are different types of handshakes, Hiemstra lists a few of them as “the ‘pumper,’ who shakes and shakes forever; the ‘crusher,’ who always provides a painful experience; the person with a limp handshake; and, worst of all, the person who ‘takes’ your hand.” (Hiemstra, 1999) You don’t want to have any of these. You want to have a firm handshake but you don’t want to crush the other person’s hand, and always remember to wait until someone offers you a handshake or you can offer them one, NEVER take someone’s hand and shake it, and also remember to make sure it is the right duration. Nonverbal communication is a big part of the interview process, a future employer can tell a lot about by the way you act in an interview. So let’s talk about ways that you can show that you are confident and right for the job. Always remember it is ok to be nervous, it is actually a good thing when it comes to nonverbal communication, it shows that you actually care about the impression you make, as well as the job. Today a lot of employers don’t base the interview on your skills, they instead want to make sure that you will fit into the culture of their business. They do this by watching your nonverbal communication as well as listen to your answers. So a good way to prepare for an interview such as this is to do practice interviews, in the practice interviews you want to watch nonverbal communication and have the person practicing with you also watch it. In an article from the Journal of Business Communication by Gerald H. Graham, Jeanne Unruh, and Paul Jennings they stated “Burgoon, Coker and Coker (1989) found that eye contact is important and that even in the case of a ‘positive’ verbal message, gaze aversion led the receiver to perceive an overall negative message. Specifically, gaze aversion conveyed nonaffection, superficity, lack of trust, and nonrecpectivity. Studies have also found that the effects of voice tone (especially negative voice tone) make a disproportionaly stronger impact on decoders than verbal content (Mehrabain & Wiener, 1967; Bugental, Dawswan, & Love, 1970). Other studies demonstrate that nonverbal behaviors can be used to predict truth or deceit in the sender, (Mehrabain & Wiener, 1967). Apparently deceitful...
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