Nonspeaking ED Case Managers

During my career, I have worked in the different emergency departments cross country. Every day I come across patients with low-income, homeless, different cultures, and nonspeaking patients. The fears and barriers discussed are still real today. Many are seeking treatment because their health is threatened, Provide the wrong name and addresses because of the inability to pay. The need for translation for those nonspeaking or deaf patients has significantly improved translators are now certified, use of monitor/ screen where there is a live translator for any language. Now implementing ED case managers and navigators to assist patients with discharge with clothes, filling prescriptions, meal tickets, a token for the bus, patient information