Non Verbal Communication Skills.
Gestures: Gesticulation introduces emotion and animation to an oral story telling. Gestures combined with facial expressions can be used to entertain, instruct or even threaten. The amount of gesturing used in a conversation is usually determined by social or cultural conditioning, for example, Italians are famous for talking with their hands. In a professional setting most people gesture using their fingers, hands, arms or even feet. Gestures can be used to:
Emphasize a point (pointing to a wrist watch to suggest time is running out) Illustrate a point (creating a shape with your hands or miming an action) Communicate a desired action (motioning to a chair inviting someone to sit down).
Facial Expressions: Think for a moment about how much a person is able to convey with just a facial expression. A smile can indicate approval or happiness, while a frown can signal disapproval or unhappiness. In some cases, our facial expressions may reveal our true feelings about a particular situation. While you may say that you are feeling fine, the look on your face may tell people otherwise. Facial expressions are also among the most universal forms of body language. The expressions used to convey fear, anger, sadness, and happiness are similar throughout the world.
Body Language and Posture: Posture and movement can also convey a great deal on information. Research on body language has grown significantly since the 1970's, but popular media have focused on the over-interpretation of defensive postures, arm-crossing, and leg-crossing, especially after the publication of Julius Fast's book Body Language. While these nonverbal behaviors can indicate feelings and attitudes, research suggests that body language is far more subtle and less definitive that previously believed.
Eye Gaze: Looking, staring and blinking can also be important nonverbal behaviors. When people encounter people or things that they like, the rate...
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