Non-Verbal Communication in Groups

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Executive summary
In this business report, the research discusses a topic about non-verbal communication in small groups. The research was carried on by following methods: appropriate literature, internet data-base research and team meetings.
Non-verbal communication (NVC) is used to describe the message that is not spoken or written. It is expressed by gestures, body language, facial expressions, eye contacts, use of space, dress codes.
There are six different functions of NVC, which are: expressing the emotions, supporting speech, replacing speech, indicating relationships, regulating conversation, getting feedback.
The most important thing, that each person has to assume when communicates nonverbally is that NVC is more likely to be believed. The way that each individual communicates depends on the age, sex and culture. People have to know how to use their own nonverbal behaviour first and then learn to interpret other’s nonverbal cues.
Non-verbal communication can be divided into 4 different types: kinesics, haptics, proxemics and physical appearance. Kinesics takes most important part in the research of NVC, which discusses how gestures, facial expressions, eye contact and posture interacts with human behaviour and emotions. Haptics explains the physical contact between individuals. Proxemics discusses the use of space by people and how it impacts humans’ feelings in various situations. Physical appearance explains how the human body shapes and dress codes interfere with the communication.
NVC takes up to 90% in overall communication. Attention has to be taken how non-verbal communication is projected and received. It is important that the meaning of the message is understood correctly, thus can lead to misinterpretation or incorrect feedback.

Table of contents
1.0 INTRODUCTION 3 1.1Terms of reference 3 1.2 Methods of procedure 3
2.0 NON VERBAL COMMUNICATION IN GROUPS 4 2.1 Defining a group. 4 2.2 Non-verbal communication 4



Bibliography: * McClave, H. (2008) Communication for business, 4th ed., Dublin: Gill & Macmillan * Harris, Thomas E. and Sherblom, John C. (2005) Small Group and Team Communication, Boston: Pearson Education Inc. * Fromkin and Rodman (1983) in Gabbott, M. and Hogg, G. (2000) An empirical investigation of the impact of non-verbal communication on service evaluation, 386-87. Available from Emerald Management Xtra [Accessed 13th February 2012]. * Tubbs, Stewart L. (2010) A systems approach to small group interaction, 10th ed., New York: McGraw Hill. * Jolly, S (2002) Understanding body language: Birdwhistell’s theory on kinesics. Corporate Communications: An International Journal, 5(3), 133-139. Available from Emerald Management Xtra [Accessed 5 March 2012]. * John, P V (2010) Corporal Language Kinesics: Body Language And Expressions – Can They Really Betray You? [Online]. Available: http://body-language.factoidz.com/corporal-language-kinesics-body-language-and-expressions-can-they-really-betray-you/ [Accessed 5 March 2012]. * Jones, L (1984) Proxemics: the language of space. Educations + Training, 26(1), 6-9. Available from Emerald Management Xtra [Accessed 5 March 2012].

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