Netiquette for Today’s Business Environment
Netiquette for Today’s Business Environment Staci T. Childers
BMIS 200
Table of Contents
p.3) Brief Summery
p.3) Introduction to Netiquette
p.3-4) Consideration
p.4) E-Mail Etiquette
p.4-5) Junk Email/Spam
p. 5) Company Disclaimers
p. 5-6) Social Media Outlets
p.6) Mobile Netiquette
p.6) Conclusion
p.7) References
Netiquette for Today’s Business Environment
Etiquette for the internet, or netiquette, has been around as long as social interaction on the internet has existed. As the name perceives, there are ways you should conduct yourself on the internet as you would if you were face to face with someone. It’s easy to forget that while staring at a computer screen that there is a person on the other end. For a business that in turn can be a huge customer service mistake. There are several things that a business that conducts itself through email or chat should consider. How will a customer perceive a chat response before you send it? How do they see your website?
A basic rule for netiquette in any customer service situation is to have and to show consideration for the other party. You must consider how a person will perceive what you are about to say to them. In any customer service situation where the customer is irate, they more than likely are not frustrated with you as an individual but with the product or service the business you work for. You must ask yourself: “How would I feel in this situation, if I received this message?” If you simply ask yourself that, you will more than likely do a better job at communicating with someone.
While typing out an email that is business or customer service related, there are a few simply things that need to be done. First always put something in the subject box. Second, messages that arrive with no indication of source and no subject are more than likely going to be treated as junk mail. Third, do not send attachments, unless the person you are corresponding with is aware that
BMIS 200
Table of Contents
p.3) Brief Summery
p.3) Introduction to Netiquette
p.3-4) Consideration
p.4) E-Mail Etiquette
p.4-5) Junk Email/Spam
p. 5) Company Disclaimers
p. 5-6) Social Media Outlets
p.6) Mobile Netiquette
p.6) Conclusion
p.7) References
Netiquette for Today’s Business Environment
Etiquette for the internet, or netiquette, has been around as long as social interaction on the internet has existed. As the name perceives, there are ways you should conduct yourself on the internet as you would if you were face to face with someone. It’s easy to forget that while staring at a computer screen that there is a person on the other end. For a business that in turn can be a huge customer service mistake. There are several things that a business that conducts itself through email or chat should consider. How will a customer perceive a chat response before you send it? How do they see your website?
A basic rule for netiquette in any customer service situation is to have and to show consideration for the other party. You must consider how a person will perceive what you are about to say to them. In any customer service situation where the customer is irate, they more than likely are not frustrated with you as an individual but with the product or service the business you work for. You must ask yourself: “How would I feel in this situation, if I received this message?” If you simply ask yourself that, you will more than likely do a better job at communicating with someone.
While typing out an email that is business or customer service related, there are a few simply things that need to be done. First always put something in the subject box. Second, messages that arrive with no indication of source and no subject are more than likely going to be treated as junk mail. Third, do not send attachments, unless the person you are corresponding with is aware that
References: http://www.writeedge.com/articles/netiquette.asp http://www.bspage.com/1netiq/Netiq.html http://www.donnasbusinesstips.com/2009/03/as-our-society-becomes-more-and-more.html http://www.entrepreneur.com/article/14740-4 http://www.albion.com/netiquette/book/index.html http://www.information-age.com/channels/comms-and-networking/perspectives-and-trends/1612828/the-netiquette-of-business.thtml http://bitsythis.com/technology/10-rules-of-business-netiquette/ http://www.bluevolcanomedia.com/2011/10/03/the-importance-of-business-netiquette-and-etiquette/