nestle
A PROJECT REPORT
ON
“CUSTOMER SATISFACTION TOWARDS NESTLE PROJECTS”
Submitted to Punjab Technical University in partial fulfillment of the requirement for the award of MASTER OF BUSINESS ADMINISTRATION
SUBMITTED BY: sartaj ahmad pala
M.B.A 4th sem. Roll no: 81403317015
ACADEMIC SESSION 2008-2010
St. Soldier Management and Technical Institute, Basti Mithu, Jallandhar.
Acknowledgment
I hereby take this opportunity to thank st.solidier management & tech. inst. for providing me an opportunity to do a research project on NESTLE.
I express my sincere gratitude to my mentor and guide, Prof.Divaker who always provided me with necessary inputs, guidance and direction to carry out this project. He provided me access to different domains of knowledge from where I collected inputs for this project.
I would also like to thank Mr. Som Aditya Juyal who gave me the first move towards retail by teaching. It was his knowledge that I was inspired upon to look forward to this project from early days.
Last but not the least, my million thanks to all the people including customers, retailers whom I have conversed with and taken inputs from to move ahead and complete this project.
(BILAL AH PARRAY)
CERTIFICATE -I
Certified that research project entitled “CUSTOMER SATISFACTION TOWARDS NESTLE”is a bonafide research work conducted by me under the supervision and guidance of MR.DIVAKAR, submitted to Punjab Technical University Jalandhar in partial fulfillment for the degree of Masters of Business Administration. No part of the research project is submitted for any other degree.
BILAL AHMAD
ON
“CUSTOMER SATISFACTION TOWARDS NESTLE PROJECTS”
Submitted to Punjab Technical University in partial fulfillment of the requirement for the award of MASTER OF BUSINESS ADMINISTRATION
SUBMITTED BY: sartaj ahmad pala
M.B.A 4th sem. Roll no: 81403317015
ACADEMIC SESSION 2008-2010
St. Soldier Management and Technical Institute, Basti Mithu, Jallandhar.
Acknowledgment
I hereby take this opportunity to thank st.solidier management & tech. inst. for providing me an opportunity to do a research project on NESTLE.
I express my sincere gratitude to my mentor and guide, Prof.Divaker who always provided me with necessary inputs, guidance and direction to carry out this project. He provided me access to different domains of knowledge from where I collected inputs for this project.
I would also like to thank Mr. Som Aditya Juyal who gave me the first move towards retail by teaching. It was his knowledge that I was inspired upon to look forward to this project from early days.
Last but not the least, my million thanks to all the people including customers, retailers whom I have conversed with and taken inputs from to move ahead and complete this project.
(BILAL AH PARRAY)
CERTIFICATE -I
Certified that research project entitled “CUSTOMER SATISFACTION TOWARDS NESTLE”is a bonafide research work conducted by me under the supervision and guidance of MR.DIVAKAR, submitted to Punjab Technical University Jalandhar in partial fulfillment for the degree of Masters of Business Administration. No part of the research project is submitted for any other degree.
BILAL AHMAD