Negative messages

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Negative Messages Don’t Have to Mean Conflict A common misconception most people have is that a negative message and a conflict are the same thing. This is not always true. Delivering negative messages is an unavoidable task while conflict can be avoided. Conflict can be a result of a negative message, if the message is not conveyed in the appropriate manner. According to Exforsys Inc. “negative messages don’t have to be considered bad. Negative messages, if expressed correctly could do positive changes in a business (Exforsys, n.p.).” When you understand the appropriate way of presenting a negative message, you can make positive changes in business situations. Negative messages can cause bad feelings in the receiver. As a working adult, you will probably deliver at minimum one negative message a week. Douglas Salerno claims that “Writing negative messages is one of the most difficult tasks facing business communicators. Because we usually find saying ‘no’ as harder than saying ‘yes,’ and because refusing a request often is interpreted by a reader as personal rejection, most writers know enough to approach the task of writing negative messages with some degree of caution (Salerno , 40).” As the presenter of the negative messages you can reduce bad feelings associated with negative messages with two methods. The situation will help you to choose the best method for delivering a negative message. The direct method for delivering a negative message is used when the bad news is not damaging to the receiver. The indirect method is used when the messages are personally upsetting to the receiver (Guffey, 261).
Components of Negative Messages
According to Mary Ellen Guffey “ the bad feelings associated with disappointing news can generally be reduced if the receiver knows the reasons for the rejection, feels that the news was revealed sensitively, and believes the matter was treated seriously and fairly ( Guffey, 258).”



Cited: Adler, Ronald B., Lawrence B. Rosenfeld, and Russell F. Proctor II. Interplay The Process of Interpersonal Communication. New York: Oxford University Press. 2004. Print. DeKay, Sam H. "Where Is The Research On Negative Messages?." Business Communication Quarterly 75.2 (2012): 173-175. Business Source Premier. Web. 1 Mar. 2013. Exforsys Inc. “Negative Messages Are Not Bad After All.” Exforsys Inc. Exforsys Inc. 21 Aug. 2008. Web. 1 Mar. 2013. Guffey, Mary Ellen, and Dana Loewy. Business Communication Process & Product. City. South-Western Cengage Learning. 2013. Print. Salerno, Douglas. "An Interpersonal Approach to Writing Negative Messages." Journal of Business Communication 25.1 (1988): 41-51. Business Source Premier. 1 Mar. 2013. Web.

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