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Needs Assessment

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Needs Assessment
TOPIC 4 NEEDS ASSESSMENT Overview
This topic covers the needs assessment process, the various levels, approaches, and issues. The topic thoroughly describes organizational level analysis, person analysis and task analysis and what each entails. The section on person analysis breaks it down into the factors that influence individual performance and motivation, including basic skills, abilities and self-efficacy of the individual; inputs; outputs; consequences or rewards; and feedback. The section on task analysis also goes into detail regarding tasks and the knowledge, skills and abilities required to perform tasks, as well as describing the steps of a task analysis. The various methods of needs assessment are described, as are their strengths and weaknesses, giving students the information needed to choose an appropriate method(s) to gather information. Overall, this topic provides the information needed to develop a general understanding of the needs assessment process and the factors to consider in collecting appropriate information and choosing appropriate methods to collect it.

Objectives
After reading and discussing Topic 3, students should be able to
1. Discuss the role of organization analysis, person analysis, and task analysis in needs assessment.
2. Identify different methods used in needs assessment and identify the advantages and disadvantages of each method.
3. Discuss the concerns of upper-level and mid-level managers and trainers in needs assessment.
4. Explain how person characteristics, input, output, consequences, and feedback influence performance and learning.
5. Define job analysis and compare it to competency models.
6. Explain what is meant by benchmarking.
7. Discuss the steps involved in conducting a task analysis.
8. Analyze task analysis data to determine the tasks in which people need to be trained.
9. Explain competency models and the process used to develop them.

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