Ncfe Level 2 Customer Services

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Unit 1 Assessment
Assessment

You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a USB drive
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 13 pages and is made up of 5 Sections.

Name:

Organisation
Ping Europe Golf – Commercial Organisation.

A Sport company specialising in custom fit golf clubs and accessories.
All products are made to order in the Ping factory.

There are 3 head quarters, Phoenix America, Europe and Japan, these 3 head quarters hold the 3 Ping Factories based where golf clubs are made for all over the world.

Customer service and Custom Fitting is a major part of the business.

Section 1 – Understand the factors that affect an organisation and the customer service role

1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.

Please ensure you provide a description for each organisation, rather than a list.

|Organisation type |Name of organisation |Description of products and services |
|Commercial |Ping Europe |Ping Europe specialises in Custom made golf clubs and golfing |
|organisation | |accessories such as golf bags and headwear. Ping do not sell direct|
| | |to the public or online they only sell

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