Nazish
Professional Work Values in Islam
Kuwait International Bank
Deliverable 1
Executive summary:
Professional Work Values are now taken as an integral part of any business, as a business is considered unethical if its employees and organization do not follow the Professional work value. The professional work values can be broadly defined as the set of principles that guide a professional behavior. Keeping in view the importance of Professional work values, we conducted a practical study of the ethical work values practiced in ‘Kuwait International Bank’(Kib.com.kw, 2013). A combination of both Qualitative and Quantitative data was collected from the Branch Manager through questionnaire and one-to-one interview. The findings on the same revealed that the organization is following the Professional work values as described in Quran to a moderate level. However, due to the overall structure of corporate practices today,there are still areas that require more effort for implementation of ethical practices. The following part of the report will provide a detailed account on the outcome of our interview and questionnaire.
Deliverable 2
Background of the interviewed manager:
YAQOUB SADEQ
WORK EXPERIENCE
Kuwait International Bank (Sharq branch)
Senior Branch Manager (October 2012 till date)
Job Assignments
Administration and efficient daily operation of a full service branch office.
Daily operations, lending, product sales, customer service, and security & safety.
Developing new deposits and loan business.
Achieving the target level of customer service and relationship, ensuring that the staff are
Customer focused by providing coaching, guidance and staff motivation.
Achieving branch sales goals through new business sales, referrals and retention of account relationships.
Providing leadership, training and supervision, and motivating staff taking the necessary initiatives within the branch to achieve goals and targets.
Kuwait International Bank
Deliverable 1
Executive summary:
Professional Work Values are now taken as an integral part of any business, as a business is considered unethical if its employees and organization do not follow the Professional work value. The professional work values can be broadly defined as the set of principles that guide a professional behavior. Keeping in view the importance of Professional work values, we conducted a practical study of the ethical work values practiced in ‘Kuwait International Bank’(Kib.com.kw, 2013). A combination of both Qualitative and Quantitative data was collected from the Branch Manager through questionnaire and one-to-one interview. The findings on the same revealed that the organization is following the Professional work values as described in Quran to a moderate level. However, due to the overall structure of corporate practices today,there are still areas that require more effort for implementation of ethical practices. The following part of the report will provide a detailed account on the outcome of our interview and questionnaire.
Deliverable 2
Background of the interviewed manager:
YAQOUB SADEQ
WORK EXPERIENCE
Kuwait International Bank (Sharq branch)
Senior Branch Manager (October 2012 till date)
Job Assignments
Administration and efficient daily operation of a full service branch office.
Daily operations, lending, product sales, customer service, and security & safety.
Developing new deposits and loan business.
Achieving the target level of customer service and relationship, ensuring that the staff are
Customer focused by providing coaching, guidance and staff motivation.
Achieving branch sales goals through new business sales, referrals and retention of account relationships.
Providing leadership, training and supervision, and motivating staff taking the necessary initiatives within the branch to achieve goals and targets.
References: 1. Kib.com.kw (2013). Kuwait International Bank l ATMs & Branches. [online] Retrieved from: http://www.kib.com.kw/EnATMsBranches.cms [Accessed: 11 Dec 2013]. 2. Gray, M. and Webb, S. (2010). Ethics and value perspectives in social work. Houndmills, Basingstoke, Hampshire: Palgrave Macmillan. 3. Hugman, R. (2003). Professional values and ethics in social work: Reconsidering postmodernism?. British Journal of Social Work, 33 (8), 1025--1041. 4. Pattison, S. and Pill, R. (2004). Values in professional practice. Oxford: Radcliffe MedicalPress. 5. Becker, K. (2004). Islam and business. Binghamton, NY: International BusinessPress. 6. Thomasma, D. (1979). Human values and ethics: professional responsibility.. Journal of the American Dietetic Association, 75 (5), p. 533. 7. Özbilgin, M. (2009). Equality, diversity and inclusion at work. Cheltenham: Edward Elgar. Deliverable 6 Appendix: Excel sheet attached