National Income & Welfare
Bose – Customer Experience Visit
Assignment summary: You are to visit the specified store within the dates and times specified – please ensure you call the store in advance of your visit to check the store opening times. Visit the area of the store where the music systems are situated. Make an enquiry stating you are looking to purchase a new music system which you can wirelessly connect to for your home.
What do I need to do?
Enter the store and proceed to the music systems area.
What do I need to know?
Please browse the area to familiarise yourself with the products.
You will need to obtain assistance whilst in the music systems area. Please state you are looking to buy a music system you can connect to wirelessly for your home.
Say that you are looking for a music system you can connect to wirelessly that has the best sound quality. Ask what the sales associate recommends. Please do not mention any brand specifically.
If all sales associates are with customers, please wait for someone to become available and approach them with your enquiry.
You must not leave the store without making your enquiry to a sales associate.
If the sales associate asks where you would use the system, please answer that you’ll use the system at home.
For example, “I’d like to use the music system to play music in my living room.”
If the sales associate asks what type of device you want to play music from, say you use a number of devices, such as your laptop or tablet, mobile phone and MP3 player.
For example, “I play music from my laptop and my mobile phone, so I’d like to be able to use both of these with the music system.”
If the sales associate asks whether you have a certain price bracket in mind, say you’re looking for a music system with the best quality and you don’t have a specific price limit in mind.
For example, “I hadn’t really thought of a price limit, but I really want to make sure I get a really good quality music system.”
Allow
Assignment summary: You are to visit the specified store within the dates and times specified – please ensure you call the store in advance of your visit to check the store opening times. Visit the area of the store where the music systems are situated. Make an enquiry stating you are looking to purchase a new music system which you can wirelessly connect to for your home.
What do I need to do?
Enter the store and proceed to the music systems area.
What do I need to know?
Please browse the area to familiarise yourself with the products.
You will need to obtain assistance whilst in the music systems area. Please state you are looking to buy a music system you can connect to wirelessly for your home.
Say that you are looking for a music system you can connect to wirelessly that has the best sound quality. Ask what the sales associate recommends. Please do not mention any brand specifically.
If all sales associates are with customers, please wait for someone to become available and approach them with your enquiry.
You must not leave the store without making your enquiry to a sales associate.
If the sales associate asks where you would use the system, please answer that you’ll use the system at home.
For example, “I’d like to use the music system to play music in my living room.”
If the sales associate asks what type of device you want to play music from, say you use a number of devices, such as your laptop or tablet, mobile phone and MP3 player.
For example, “I play music from my laptop and my mobile phone, so I’d like to be able to use both of these with the music system.”
If the sales associate asks whether you have a certain price bracket in mind, say you’re looking for a music system with the best quality and you don’t have a specific price limit in mind.
For example, “I hadn’t really thought of a price limit, but I really want to make sure I get a really good quality music system.”
Allow