Nasty Shock 1 
A NASTY SHOCK FOR ERIC EVANS
CURTIS & CO CONSULTANTS
INTRODUCTION
• ABC ltd is a worldwide organisation based in the north of
England, with offices spanning across Spain Norway, Australia and Japan
• They manufacture and sell air-conditioning systems on a global scale • With a strong history in the electronics market, Abc’s head office has grown by 250%
STAFF
• Staff are a delicate resource and need to managed correctly
• There are two main headings that are used when identifying peoples styles, that is introvert and extrovert.
• “Hans Eysenck believed that personality was largely inherited and we born with different physiological tendencies. He identified two major individual differences, whether you a introvert or a extrovert and whether you are emotional unstable or stable.” Mullins 2010 page 134
STAFF CONT.
• CARL PETERS
• PAUL FEATHER
• COLLIN SANDERSON
Key Issues
•
•
•
•
•
•
•
ABC has always been run as if it was a small organisation
On the shop floor there is concern due to the repetitive nature of jobs
There is a large staff turnover
There is a large absenteeism rate
ABC have not hired enough engineers
Inconvenient working hours
The sales department making promises to customers the engineers cannot achieve
• More money given for higher job status
• There has not been a performance related pay rise in 3 years.
• The workplace is also too hot
ABC’s rapid growth
• ABC has always been run as if it was a small organisation with very few policies and procedures
• Culture change due to rapid growth
• Issues can be resolved
Repetition
• One of ABC’s key concerns is on the shop floor where there is constant repetition in the work load
• Ideally this problem could be resolved by training the floor workers to become engineers a department that is short on staff
PSYCHOLOGICAL
CONTRACT
• The
concept of the psychological contract is not a written document
(Mullins, 2010, pg 14)
• It can be seen in the analogy of an iceberg
PSYCHOLOGICAL CONTRACT -
CURTIS & CO CONSULTANTS
INTRODUCTION
• ABC ltd is a worldwide organisation based in the north of
England, with offices spanning across Spain Norway, Australia and Japan
• They manufacture and sell air-conditioning systems on a global scale • With a strong history in the electronics market, Abc’s head office has grown by 250%
STAFF
• Staff are a delicate resource and need to managed correctly
• There are two main headings that are used when identifying peoples styles, that is introvert and extrovert.
• “Hans Eysenck believed that personality was largely inherited and we born with different physiological tendencies. He identified two major individual differences, whether you a introvert or a extrovert and whether you are emotional unstable or stable.” Mullins 2010 page 134
STAFF CONT.
• CARL PETERS
• PAUL FEATHER
• COLLIN SANDERSON
Key Issues
•
•
•
•
•
•
•
ABC has always been run as if it was a small organisation
On the shop floor there is concern due to the repetitive nature of jobs
There is a large staff turnover
There is a large absenteeism rate
ABC have not hired enough engineers
Inconvenient working hours
The sales department making promises to customers the engineers cannot achieve
• More money given for higher job status
• There has not been a performance related pay rise in 3 years.
• The workplace is also too hot
ABC’s rapid growth
• ABC has always been run as if it was a small organisation with very few policies and procedures
• Culture change due to rapid growth
• Issues can be resolved
Repetition
• One of ABC’s key concerns is on the shop floor where there is constant repetition in the work load
• Ideally this problem could be resolved by training the floor workers to become engineers a department that is short on staff
PSYCHOLOGICAL
CONTRACT
• The
concept of the psychological contract is not a written document
(Mullins, 2010, pg 14)
• It can be seen in the analogy of an iceberg
PSYCHOLOGICAL CONTRACT -
Bibliography: MULLINS L (2010). MANAGEMENT & ORGANISATIONAL BEHAVIOUR. 9TH ED