Narrative Report Essay

Topics: Philippine Long Distance Telephone Company, Philippines, Smart Communications Pages: 10 (3612 words) Published: August 28, 2013

Submitted To: Mrs. Delle Lazaro
Submitted by: Ma. Samsarah Joy G. Delmar
BSBA- Accounting

Company Profile

Philippine Long Distance Telephone Company or also known as PLDT was established on November 28, 1928. PLDT is a leading telecommunications provider in the Philippines and one of the largest market Capitalizations among Philippine-listed companies. Through its three principal business groups-fixed line, wireless, and information and communication technology. PLDT offers the largest and most diversified range of telecommunications services across the Philippines most expensive fiber optic backbone and fixed lined, cellular and satellite networks. PLDT is listed on the Philippine Stock Exchange (PSE: TEL) and its American Depositary Shares are listed on the New York Stock Exchange (NYSE: PHI).

PLDT has different kinds of products and services that are right for your home, your small or medium scale of enterprises or even your large businesses. Filipinos abroad can also find a products and services that are perfect for them. One of there home products and services are the following: * SURF

* Fibr (new fiber optic internet connection)
* myDSL (a wired connection with the combination of telephone/landline and internet connection) * myBro (a wireless internet connection of SMART PLDT with two (2) kinds of modem wimax and canopy) * Wifi Zone

* Telpad ( a combination of telephone/ landline connection plus a ipad/tablet) * Landline (a wired connection)
* Landline Plus
* Prepaid Call Cards
* Sun Call All

PLDT Company is a telephone company that has a major product of wired landline and a wireless landline with the help of PLDT simcard. In the year 1991, Smart Communications was incorporated with its major shareholders at the time being certain Philippine companies and other affiliates of First Pacific or the parents of PLDT as well as NTT Communications Capital Limited. Both groups owned around 96.7% of the new company. On March 24, 2000, PLDT completed its share-swap acquisition of Smart a 100% owned PLDT subsidiary. That is why PLDT Company has also an internet connection to offer to their consumer and not only landline. And for their mission statement, PLDT will be the preferred full service provider of voice, video and data at the most attractive levels of price, service, quality, content and coverage, thereby bringing maximum benefit to the Company’s stakeholders. As the process of their product I can show their diagram how it goes. For some instances like their product myDSL, once you apply this kind of transaction then it will process it as 2-3 weeks. Maybe you will ask why it takes longer to process this kind of product. It is because there are different kinds of system that will flow it before you will activate it. Below of this you well see the flow of the process of their products.

Organizational Structure of Sales Department (PLDT-Camanava)


TSME (Arnel Y. Corbito) -Territory Sales Management Executive * Being a TSME of the Sales Department is very important because he is the one managing the two zone of PLDT. As a TSME, he is the one filing all the reports and updates what is his/her ZSAA duties and responsibilities he/she done. TSME is the one reporting the problems, happenings or other stuffs that may related to the department. And of course being a TSME of one department he is the one cheering and make advice to his/her employee what to be done in order to improve their sales when they in the situation of inflation.

ZSAA (Marites Beltran and Arlene De Vega) - Zone Sales Admin Assistant * Being a ZSAA of the Sales Department is very important because she is the one doing documents, files and others that will be needed by the TSME....
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