Narrative Report

On the Job Training

A Narrative Report
Presented to

College of Economics, Management and Development Studies
Cavite State University

In Partial Fulfillment of the Requirement for
BMGT 199
Summer, Academic Year 2012-2013

Carol Kane M. Cosme

May 2013

Company’s Profile

The Philippine Overseas Employment Administration (POEA) is an agency of the Government of the Philippines responsible for opening the benefits of the overseas employment program of the Philippines. It is the main government agency assigned to monitor and supervise recruitment agencies in the Philippines. The POEA's office is located at EDSA corner Ortigas Avenue, Mandaluyong City, Philippines. The POEA has an organizational structure with the POEA Governing Board at the top. The Secretary of Labor and Employment heads the Governing Board, and the POEA Administrator as vice-chairman and representatives from the private, women, sea-based and land-based sectors as members.
The Philippine Overseas Employment Administration was established in 1982 through Executive Order No. 797. The goal of the agency's establishment was to promote and monitor the overseas employment of Filipino workers. The POEA was reorganized in 1987 through Executive Order No. 247 in order to respond to changing markets and economic conditions, and to strengthen components that would protect Filipino workers and the regulatory components of the overseas employment program
The Migrant Workers and Overseas Filipinos Act of 1995 instituted State policies of overseas employment and established standards for protection and promotion of welfare for migrant workers and their families, and for overseas Filipinos in distress. The act specifies, "Migrant worker refers to a person who is to be engaged, is engaged or has been engaged in a remunerated activity in a state of which he or she is not a legal resident; to be used interchangeably with overseas Filipino worker. Regarding deployment of migrant workers, the act mandates, "The State shall deploy overseas Filipino workers only in countries where the rights of Filipino migrant workers are protected
In 2010, Republic Act No. 10022 amended some of these provisions, including those quoted above. Among other changes, the paragraph defining the term Migrant worker was amended to read, "'Overseas Filipino worker' refers to a person who is to be engaged, is engaged or has been engaged in a remunerated activity in a state of which he or she is not a citizen or on board a vessel navigating the foreign seas other than a government ship used for military or non-commercial purposes or on an installation located offshore or on the high seas; to be used interchangeably with migrant worker.", and the introductory text regarding deployment was amended to read, "The State shall allow the deployment of overseas Filipino workers only in countries where the rights of Filipino migrant workers are protected.
The POEA is an attached agency of the Department of Labor & Employment (DOLE) tasked to manage the country’s labor migration program. Their vision:
Excellence in governance for world-class Filipino migrant workers. While regarding their mission: POEA connects to the world, and, in partnership with all stakeholders, facilitates the generation and preservation of decent jobs for Filipino migrant workers, promotes their protection and advocates their smooth reintegration into Philippine society.
Structure
The POEA Administrator oversees the daily operations of the agency and is supported by three deputy administrators. The Deputy Administrator for Employment and Welfare oversees the Pre-Employment Services Office and the Welfare and Employment Office. Under the Deputy Administrator for Adjudication and Employment Regulation are the Licensing and Regulation Office and the Adjudication Office. The Deputy Administrator for Management handles the general administrative and support services of the administration.
The POEA has three (3) Regional Centers which are located in La Union for Luzon, Cebu for the Visayas region and Davao for the Mindanao area. Regional Extension Units are in Baguio-Cordillera Administrative Region, Iloilo, Cagayan de Oro and Zamboanga while satellite offices are located in Pampanga, Calamba, Laguna, Legaspi, Bacolod and Tacloban.
Core Functions
In terms of Industry Regulation, it issues license to engage in overseas recruitment and manning to private recruitment agencies and ship manning companies. Hears and arbitrates complaints and cases filed against recruitment and manning agencies, foreign principals and employers, and overseas workers for reported violation of POEA rules and regulations, except for money claims. They also implement a system of incentives and penalty for private sector participants and sets minimum labor standards. Monitors overseas job advertisements on print, broadcast and television and lastly supervises the government’s program on anti-illegal recruitment. And lastly imposes disciplinary actions on erring employers and workers and seafarers.
Regarding their employment facilitation, they accredits/ registers foreign principals and employers hiring Filipino workers, approves manpower requests of foreign principals and employers, evaluates and processes employment contract, assists departing workers at the ports of exit, develops and monitors markets and conducts market research, conducts marketing missions, enters into memorandum of understanding on the hiring of Filipino workers with labor–receiving countries facilitates the deployment of workers hired through government-to-government arrangement and lastly they provides a system of worker’s registry. On provision of on-site remedies to OFWs to file complaints against employer or agency, OFWs may file complaints for violations of POEA rules against principal, employer, and/or Philippine recruitment agency at the Philippine Overseas Labor Office s (POLOs).
Worker’s Protection
The company (POEA), intensifies public education and information campaign, conducts pre-employment orientation and anti-illegal recruitment seminars nationwide, conducts Pre-Deployment Orientation Seminars (PDOS) to workers hired through the government-to-government arrangement and name hires, provides technical assistance in the drafting of bilateral and multilateral agreement, provides legal assistance to victims of illegal recruitment, prepares OFW global mapping and profiling, implements gender-sensitive programs, networks with non-government organizations, workers’ organizations, etc. And they provides repatriation assistance
Philippine Overseas Employment Administration, composed also the General Administration and Support Services which includes Human Resources Development, Property and Supplies Management, Financial Management, Information and Communication Technology, Plans and Policy Development and Quality Management System

Summary of Activities

The trainee completed a total of Two Hundred Forty Hours (240) of internship in Philippine Overseas Employment Administration (POEA).
The first day of on-the-job training (OJT) of the trainee started on the 15th day of April. On the first day, she’s quite excited and nervous of what she’ll do on the company and on what department or division we’ll she assigned. On the next day, the trainee deployed on her respective department & together with her two co-trainees, she was assigned at the “Cash Division”. This department’s job is divided into two: first, the department collects payment of OFW’s, agencies & other contractor connected to POEA, secondly the department also assigned in releasing of checks. It’s superior because the trainee was assigned based on her path. During her training days, the trainee practice herself to wake up early in the morning just to be on time and until now her so proud to herself because she maintains it.
The first task assigned was to segregate of used official receipts and filing vouchers by its nature. Before the trainee does the entire job, her person in charge, well-informed first before they allowed performing what operation she’ll have to do. On the first week, she was also assigned to balance and record to the journal the collection report per collecting officer. They do this job weekly. After balancing and recording, the trainee encode the collection report in the course of which it includes; HDMF, BMAD, OWWA, PHILHEALTH. But regularly, the trainee performed releasing of checks, answering phone calls, receiving vouchers and recording those checks by its nature from the office in charge (OIC) unto General fund (salaries of employees), MDS Trust (claimants), LBP trust (payments for the service rendered by POEA). She was also assigning to photocopy some documents, filing the vouchers of the clients and designate to sign the clients on the voucher for the proof that the checks have been received. Regarding the participation, the trainee participate as a cashier 1 on the department when the time comes that some employees are not present. She acts as a cashier because there are a lot of OFW’s who made their payments on their department. During the training at POEA, the trainee learned to interact with other people especially to her co-trainees came from different States, Universities & Colleges. We know that people have different characteristics and attitudes; however making friends with the trainee’s co-workers doesn’t make difficult. From the interaction the trainee made with them, the later learned to work with patience. She also learned from her co-worker’s experiences and mistakes and applies them whenever she needed it. The setting also on the department get pleasure from her employer’s because the entire person above her was so accommodating, supportive and concerned to her. They also encourage the trainee to go on with her studies until she become a professional. It was a good experienced for her to train her ability on the POEA. The trainee also well-read how to be converted into a hardworking person and be on time, pursue the policy and information that are specified to them. All of what she learned in the company will brought her sooner or later, especially when she’s on a veracity of employment. And she’s so grateful that at least in some way, for a short period of time, she became a part of the company (POEA).

Recommendation to the Company The company created a good service to their clients and gave the best training for the students. The trainee highly recommends to the Philippine Overseas Employment Administration to increase their employees/ manpower in every division. We all know that almost thousands of people, especially OFW’s reports and go to the company. The trainee easily observed that the company must focus in terms of their manpower so that they must attain their general objectives which assigned as quickly as they can monitor and supervise recruitment agencies in the Philippines.

Recommendation to the School

Based on what she have experienced, it’s hard to have an on the job training in far places because it’s too exhausting and costly, for the reason that most of the companies doesn’t offer salary or allowance for their student trainees. That’s why they have to shoulder all the expenses from foods, house up to the other essential that they need. What can she recommend is that, they should allow students to have their on the job training within Cavite because she believe that it is more progressive than before. There are lots of big companies and banks now that can also help students to develop their ability and comprehension and be more competitive someday.

Appendices POEA – Main Building Cash Division

Official Receipts

Together with the Office In Charge of Cash Division, Mrs. Lilibeth T. Hilot