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Music Unlimited Case Study

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Music Unlimited Case Study
Music Unlimited
1234 Hanging Note Way
Lands End, ME 04321

October 8, 2010

Denise Wall
1234 Riverside Rd.
Peralta, NM 87042

Dear Ms. Wall,

I am following up on your letter dated June 8, 2010, where you informed Music Unlimited of your dissatisfaction with your contract and services with our company.

I apologize for the problems you are experiencing, and for any inconvenience this may have caused you. We appreciate letters like yours. It let’s us know what areas of miscommunication our company needs to make improvements in. In your case, we learned that we must convey a better understanding of the terms and agreements of our automatic shipment of the month and automated payment plan. Our company can not refund you the
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