Mumbai Dabbawala Case Study
The Mumbai Dabbawala’s
Quality:
The quality is that, the customers who is going to 'consume' the products and services should have less or nothing to complain about.
The Mumbai’s dabbawala are very well focused, and planned in delivering the dabbers or lunch boxes to their customers on-time for maintaining the quality of service. As they are committed to their service and teamwork due to which their services are not even effecting due to natural climatic challenges such as heavy tides, wreaked widespread havoc which usually brings the Indian commercial capital to a virtual standstill. The dabbawalla’s are successfully operating their operations as they have segregated their workers across the city and are limited to their respective assigned …show more content…
In Mumbai dabbawal’s case ‘being on time’ means delivering the dabbas or lunch boxes on time or as and when needed by their customers in a very low cost. The dabbawal’s are charging 300 to 500 Indian rupees per month for the service which is around 7$ TO 9$. Dabbawala’s made the city dependent on by their service and cost by being well focused and planned in their mode and time of transportation along with the distribution method by assigning a delivery person who is well aware of the address or location of delivery and also he recognizes the customer due to which their customers are very much comfortable and …show more content…
The dabbawalas service in Mumbai is a legendary for its reliability and customer’s satisfaction. Since its inception in 1890, dabbawala service is attracting and grabbing hundreds of customers every day.
As each and every operation or service will have its own measurable or non-measurable threats, similarly dabbawala logistic service is also dealing with the threats like endured famines, wars, monsoons, Hindu-Muslim riots, and a series of terrorist attacks in Mumbai, the one of the most populous cities of Asian continent.
The typical dabbawalas have an overall operational system whose basic pillars are organization, management, process, and culture which are perfectly aligned with the dedication and commitment towards their work responsibilities due to which it maximizes the productivity, service and reduces the
Quality:
The quality is that, the customers who is going to 'consume' the products and services should have less or nothing to complain about.
The Mumbai’s dabbawala are very well focused, and planned in delivering the dabbers or lunch boxes to their customers on-time for maintaining the quality of service. As they are committed to their service and teamwork due to which their services are not even effecting due to natural climatic challenges such as heavy tides, wreaked widespread havoc which usually brings the Indian commercial capital to a virtual standstill. The dabbawalla’s are successfully operating their operations as they have segregated their workers across the city and are limited to their respective assigned …show more content…
In Mumbai dabbawal’s case ‘being on time’ means delivering the dabbas or lunch boxes on time or as and when needed by their customers in a very low cost. The dabbawal’s are charging 300 to 500 Indian rupees per month for the service which is around 7$ TO 9$. Dabbawala’s made the city dependent on by their service and cost by being well focused and planned in their mode and time of transportation along with the distribution method by assigning a delivery person who is well aware of the address or location of delivery and also he recognizes the customer due to which their customers are very much comfortable and …show more content…
The dabbawalas service in Mumbai is a legendary for its reliability and customer’s satisfaction. Since its inception in 1890, dabbawala service is attracting and grabbing hundreds of customers every day.
As each and every operation or service will have its own measurable or non-measurable threats, similarly dabbawala logistic service is also dealing with the threats like endured famines, wars, monsoons, Hindu-Muslim riots, and a series of terrorist attacks in Mumbai, the one of the most populous cities of Asian continent.
The typical dabbawalas have an overall operational system whose basic pillars are organization, management, process, and culture which are perfectly aligned with the dedication and commitment towards their work responsibilities due to which it maximizes the productivity, service and reduces the