Multiple Ethical Selves Case Study
• Multiple Ethical Selves: Pressures to meet Sears’s quotas and commission requirements led mechanics to become dishonest to customers. The mechanics would “cut corners” or remove necessary processes in order to get the work done faster and increase their wages. Most likely, the Sears employees involved in this behavior were ethical people outside of work.
• Norms: The pay system at Sears created an unethical work environment where being dishonest to the customers became the norm.
• Roles: The mechanics and Auto Sales Advisers did not know how to behave ethically in their assigned roles and did not have ethical managers to guide them. They responded to the new compensation package with greed and the intense pressures from upper management to
• Norms: The pay system at Sears created an unethical work environment where being dishonest to the customers became the norm.
• Roles: The mechanics and Auto Sales Advisers did not know how to behave ethically in their assigned roles and did not have ethical managers to guide them. They responded to the new compensation package with greed and the intense pressures from upper management to