Ms. Amarsingh's Ethical Dilem Jetblue

Ethical Dilema

Although Ms. Amarsingh’s behavior violated corporate policy about the treatment of customers, being terminated appears to be a drastic decision. Customers traveling today are more frustrated by delays and perceived service lapses. As the vice president of JetBlue, I would look at the situation and come up with a solution to better protect my employees as well as send a clear message that we are committed to customer service.
The employees are trained on how to respond to irate customers, but all scenarios are not covered and due to the fact that we are human and emotions come into play, I would take it all into consideration. This situation was an extreme example of an irate customer. Ms. Amarsingh would be reprimanded