“Evaluation of Performance Appraisal System at GSK,
Ms. Kulsum Popy
Leturer in Management
BRAC Business School (BBS)
Course: BUS 400
Date of Submission: December 17, 2012
Letter of Transmittal
December 17, 2012
Ms. Kulsum Popy
Leturer in Management,
BRAC Business School (BBS),
Subject: Submission of Internship Report
This is a great pleasure for me to submit this Internship Report on “Evaluation of Performance Appraisal System at GlaxoSmithKline, Bangladesh, Limited”. This report has been prepared during my three months internship program at GlaxoSmithKline, Bangladesh, Limited. In this report I tried to illustrate the performance appraisal system practiced by this organization. I intended to present whatever I found and observed in GSK during my internship program.
I would appreciate if you please render your valuable comments and observations.
All praises goes to all mighty Allah, the most gracious and the most merciful without whose blessing I could not have completed this report.
The accomplishment and completion of this report would not have been viable without the contribution of some accommodative people, who gave their valuable time from their busy schedule to guide me in doing my project work.
I would like to extend my heartiest gratitude to all those who directly or indirectly contributed to the competition of the report. At the beginning, I would like to convey my gratitude and appreciation to my supervisor at GSK, Bangladesh Mr. Syed Ali Sajjad, Training Manager for his intimate and tremendous support and cooperation.
I would also like to express my gratitude to Mr. A.K.M. Firoz Alam, Director HR at GSK, Bangladesh for giving me the opportunity to experience real life business environment. I would also like to thank to my academic supervisor Ms. Kulsum Popy, Lecturer in Management of BRAC Business School for providing valuable guidelines in preparing the report.
GlaxoSmithKline started its journey in Bangladesh on the year 1949 as an importer of its own products and its importing activities used to hold in Chittagong but eventually it emerged its roles to manufacturing sector also and established factory in Chittagong. So, GSK is operating in Bangladesh for 63 years and it’s really providing excellent service in Consumer Healthcare and Pharmaceutical sector. GlaxoSmithKline has a strong HR department which is working in line with the strategies of the organization and working with the aim of attaining the mission and vision of the company. GSK has mainly three divisions in HR department and these are - HR development, HR services and administration. Under the HR department performance appraisal system takes place. A survey is conducted at corporate office of GSK to evaluate the appraisal system. The whole report is divided into six parts. First part comprises of introduction part which includesobjectives, methodology, scope, limitations of the study, second part comprises of organizational overview which includes GSK worldwide to GSK Bangladesh. Moreover, third part comprises a briefing on performance appraisal system; its history, techniques, perceptual errors; fourth part comprises of performance appraisal system conducted at GSK Bangladesh and fifth part includes findings and analysis of the research conducted through my internship period and last part comprises conclusion and recommendation and its effective implementation.
List of Abbreviations
MNC= Multinational company
PLC= Public limited company
CEO= Chief Executive Officer
PDP= Performance Development Plan
MBO=Management By Objectives
GMS= Global Manufacturing Supply
HRP= Human Resource Planning
R & D= Research and development
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