Mod 6 Case Study Essay: Improving Communication Skills and Leading Change at LSP

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Topics: Communication
Mod 6

1. What kinds of barriers to communication can you find in each scenario? In each scenario, workers of varied ages were accustomed to different mediums of communication creating an unusual barrier between the different age groups. The younger workers- Mark and Whitney- felt more comfortable communicating over social media or through an electronic device; a medium that allows people to communicate without forming the same relationship others form by speaking face-to-face. The older
Coworkers were not used to the form of interaction preferred by the younger generation. They felt more comfortable speaking face-to-face. These differences created the barriers, because the different aged coworkers were not able to successfully speak using methods they were not accustomed to.

2. Is anybody "at fault" in either or both scenarios? Explain your reasoning. Nobody is at fault in either of the two scenarios. In scenario #1, Mark felt uncomfortable speaking face-to-face with the other managers. So, Mark did what he knew best; he texted his friends and reached out to them over social media. Mark grew up with that form of interaction- talking to someone without actually speaking to them- as did everyone else his age. For him, it was normal to use your phone while conversing so he did not see anything wrong. Kent (the older manager) did not grow up with the same means of interaction as Mark. This is why Kent was uncomfortable and irritated when he witnessed someone breaking the conversation by using their phone. He was not used to something like that happening and by nature saw something wrong with it. Neither of the two were at fault, they just did what they grew up with. Scenario #2 is the same situation. The older worker (Brett) was not comfortable using social media or cell phone which is all Whitney knew how to do. However in both scenarios both age groups could have made a stronger effort to communicate differently.

3. Do you think that in Scenario

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