Mobile Number Portability in Ghana First Year Report
Mobile Number Portability in Ghana
First Year Report
National Communications Authority
July 18, 2012
Mobile Number Portability in Ghana - First Year Report - July 18, 2012
Key Points
Mobile Number Portability (MNP), a system which allows mobile subscribers to change from one network to another without changing any part of their mobile number, was launched in Ghana on July 7, 2011.
In the first year of MNP operation, 370,107 mobile numbers have been successfully ported by customers in Ghana.
This represents 1.6% of the total active mobile numbers in Ghana.
Each of the mobile networks in Ghana have gained and lost customers through MNP.
The overwhelming majority of customers who have ported have remained on the networks to which they ported, implying satisfaction with the process and the choice they made.
The success rate of porting requests submitted in the first year of operation was 75%, including the early days of operation when the process was still unfamiliar.
Average porting speeds in the 7 - 8 minute range have now been achieved. The central MNP system is working well but some mobile operators still experience operational and technical problems that remain to be resolved. We are seeing too many instances of mobile network agents in the field porting customers’ numbers while the customer is being told they are just being given a new SIM.
Background
Between 1992 and 2008, six companies had been licensed to provide mobile service in Ghana. From approximately 2005 onward, growth in the total number of active mobile numbers here demonstrated that the market had become competitive and that Ghanaians had come to view mobile telephony as a necessity rather than a luxury. However, it also became clear that a significant segment of the customer base was reluctant to take advantage of the choices available because their phone number would change when they open an account at another service
First Year Report
National Communications Authority
July 18, 2012
Mobile Number Portability in Ghana - First Year Report - July 18, 2012
Key Points
Mobile Number Portability (MNP), a system which allows mobile subscribers to change from one network to another without changing any part of their mobile number, was launched in Ghana on July 7, 2011.
In the first year of MNP operation, 370,107 mobile numbers have been successfully ported by customers in Ghana.
This represents 1.6% of the total active mobile numbers in Ghana.
Each of the mobile networks in Ghana have gained and lost customers through MNP.
The overwhelming majority of customers who have ported have remained on the networks to which they ported, implying satisfaction with the process and the choice they made.
The success rate of porting requests submitted in the first year of operation was 75%, including the early days of operation when the process was still unfamiliar.
Average porting speeds in the 7 - 8 minute range have now been achieved. The central MNP system is working well but some mobile operators still experience operational and technical problems that remain to be resolved. We are seeing too many instances of mobile network agents in the field porting customers’ numbers while the customer is being told they are just being given a new SIM.
Background
Between 1992 and 2008, six companies had been licensed to provide mobile service in Ghana. From approximately 2005 onward, growth in the total number of active mobile numbers here demonstrated that the market had become competitive and that Ghanaians had come to view mobile telephony as a necessity rather than a luxury. However, it also became clear that a significant segment of the customer base was reluctant to take advantage of the choices available because their phone number would change when they open an account at another service