Preview

Mission Vission

Good Essays
Open Document
Open Document
474 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Mission Vission
Mission To enable and inspire every customer to enjoy the daily pleasure of HAPPY CUPCAKE by providing them a distinctive superior products and quality service every day.

Vision The HAPPYCUPCAKE will seek to become a well recognized and highly respected coffee shop that attracts highly dedicated and loyal customer following by aggressively expanding the operation nationwide.

DUTIES AND RESPONSIBILITIES

To operate the food cart efficiently from 7:30 Am to 6:00 Pm Monday through Saturdays, it is suggested to hire a Manager, which is also the owner, and 2-3 customer services representatives. Their respected main responsibilities are, but not limited to, as follows:

Manager (1)

Manager will be responsible for all the administrative work like budgeting, purchasing, and delivering the stocks for sale, analysis of the daily sales, advertisement approvals from the Principal and the distributions of them, overlooking the operation as a whole, scheduling of the staff, and payroll of the staff. But most of all, the manager is responsible for the profitability of the business.

The manager also studies the operation and competition constantly for possible adjustments and adaptations and creates standard operation procedures if changes occur. This is to make sure the business stays financially healthy and takes a full advantage of all niche opportunities on the way to possibly expand the business in the future.

Manager will be responsible for the customer service representatives training, appraisals, and overall well-being at the workplace. Manager executes possible changes in standard operation procedures. Manager will also replace customer service representatives in the cases of absence or short staffing due to scheduling.

Manager is also responsible collecting and verifying all the daily inventory sheets with the staff. Manager makes sure that the store has sufficient stocks.

(1-2)

Customer Service Representatives

You May Also Find These Documents Helpful

  • Good Essays

    The role of a manager is to coordinate the efficient and effective operation of a service. Managers are required to ensure that a service is functioning in line with the…

    • 807 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    | The manager oversees the day-to-day operations of the business of the entrepreneur. They are the people responsible for making sure the websites are making money, being marketed, and new customers are coming in. They oversee all employees of the business.…

    • 281 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    The responsibilities of the managers in a company are to overlook employees’ performance, accommodate acknowledgment during advance reviews, and analyze areas of improvements and agent recognition. A company will also have leaders, which are classified as assignments or work leaders. Their…

    • 1018 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    “It Bakes Good,” with a delicious flavor that is sure to please. Watching customer’s satisfaction…

    • 2040 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    Summary. The Telephone Customer Service Representative will report to the Customer Service Manager and is responsible for interacting with customers via telephone to provide information in response to inquiries about products and services and to handle and resolve complaints (O*Net Online, 2004). In addition, this position is responsible for identifying customer needs and recommending the appropriate product or service and soliciting new sales opportunities (O*Net Online, 2004).…

    • 547 Words
    • 3 Pages
    Good Essays
  • Better Essays

    Organisational Management

    • 3405 Words
    • 14 Pages

    A manager is the person responsible for planning and directing the work of a group of individuals, monitoring their work and corrective actions when necessary.…

    • 3405 Words
    • 14 Pages
    Better Essays
  • Good Essays

    First we will take an example on cereals. New Cereals are displayed at middle shelf where kids can sit in shopping cart and watch. The store manager should keep the inventory fulfilled and customer should get satisfied with the service from time in to time out from the store. Store manager should use right systems to keep track what is the daily store profit. Store manager should provide report to product distributor or manufacturer about the grocery inventory change, by item and statistical reports daily basis. As a buyer I will always look for branded product with coupons to save some bucks on the purchase. Sometimes we try store brand product and stick to the same. Store manager should keep all the records pertaining to each product and its availability and its movement pattern. Manufacturer should get all the inventory data on time and forecast the requirement for the store and replenish the stock on…

    • 533 Words
    • 3 Pages
    Good Essays
  • Better Essays

    Management and Leadership

    • 998 Words
    • 4 Pages

    Any organization needs to be managed, even a one-person company has to be managed. A manager has four key responsibilities: 1) planning, 2) organizing, 3) leading, and 4) controlling. Management can also be defined as the function that determines how the organization 's human, financial, physical, informational, and technical resources are arranged and coordinated to perform tasks towards achievement of strategic goals.…

    • 998 Words
    • 4 Pages
    Better Essays
  • Powerful Essays

    A MANAGER is someone whose primary activities are of the management process. Specifically, a manager is someone who plans, organize, leads and control human, financial, and physical and information resources (Griffin 1996). In order words, he or she is responsible for allocating human and material resources and directing the operations of an organization. Thus, managers are fully responsible for the realization of results through the concerted efforts of other people. Today’s managers face complex, difficult and exciting quality of work life, increased diversity of the workplace, more social and ethical responsibilities, environmental protection and other legal requirements. They plan for the future, explore avenues of…

    • 2390 Words
    • 10 Pages
    Powerful Essays
  • Satisfactory Essays

    4) Customers want to have all what they need available at any time, near of them, clean place, reasonable price, well organized in different levels. If the customer found what they want near of their location at any time, this is the most important which makes them satisfied. If the customer found that the store is closed or out of service at the time they got there, the seller is not presented or busy on something else, they will get abuse and dissatisfied. If the customer do not find what they need or the location is faraway, may they will not go to buy. Another level of importance is the price and the quality of the product which comes in a lower level.…

    • 331 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Business Administration

    • 1708 Words
    • 7 Pages

    Management is necessary in any company in which a person or group of people are trying to accomplish a specific goal. Every civilization could not have grown without the planning and organizing involved in management. A general executive manager is responsible to plan, organize, direct, coordinate, formulate policies, and strategies (Mc Namara). They may oversee an entire company or a specific department within a company. The general manager establishes policies and goals in collaboration with other top executives, who are overseen by a board of directors. The size of an organization determines if the duties are going to be highly specialized. Some managers are responsible for the overall performance of one aspect of the organization, such as manufacturing, marketing, sales, purchasing, finance, personnel, training, administrative services, computer and information systems, property management, transportation, or the legal services department. In…

    • 1708 Words
    • 7 Pages
    Powerful Essays
  • Satisfactory Essays

    Zara Outline

    • 571 Words
    • 3 Pages

    • The store manager determines the replenishment items, walking around the store and counting the garments and talking with sales people. THEY CAN NOT LOOK UP THE INVENTORY BALANCE IN ANY COMPUTER IN THE STORE. So they can just determine this by walking around.…

    • 571 Words
    • 3 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Managers Roles

    • 500 Words
    • 3 Pages

    As a liaison, a manager should be the middle man in conversations between line workers and employees ensuring that proper information is had by both parts.…

    • 500 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Management and Leadership

    • 1891 Words
    • 8 Pages

    Managers can be described as people who administrate, execute goals, or supervise. Managers are often known for working in a routine. Managers will do the day-to-day functions such as reporting numbers or schedules. They will take care of budgeting, purchasing, supervising, maintaining employee headcount, create and apply policies. At the Dal-Tile facility that I'm familiar with the management team receives goals, policies and…

    • 1891 Words
    • 8 Pages
    Powerful Essays
  • Satisfactory Essays

    process design matrix

    • 547 Words
    • 3 Pages

    One manager in store at all times to ensure the opening and closing of the store goes smoothly. (Inventory check)…

    • 547 Words
    • 3 Pages
    Satisfactory Essays