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Mission Statement and Cookie Company

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Mission Statement and Cookie Company
Kristen’s Cookie Company
Case Study and Analysis
Forecasting and Operations Management
Saint Mary’s College of California
Executive MBA Program

Jessica Marie – www.jessicamariemba.com

Kristen’s Cookie Company
Agenda
Introduction and Preliminary Modeling
Key Questions and Problems for Further Thought
Recommendations for Improvement
Q & A Session and Discussion

Kristen’s Cookie Company
Introduction
Kristen’s Cookie Company Mission Statement:
Born from a hunger to feed the student body and the craving brain…

This presentation will evaluate the preliminary design for the
Company’s production process to make policy and pricing decisions, equipment needed, how many orders can be accepted, and whether the business can be profitable.

Kristen’s Cookie Company
The Service Triangle
The
Service
Strategy

The
Customer

The
Systems

The
People

Kristen’s Cookie Company
Process Flow Chart
Order and
Reply
(Roommate)
0 minutes

Cooling
5 minutes

Hold

Wash and
Mix
(kristen)
6 minutes

Baking
(Oven)
9 minutes

Pack/Colle ct Money
3 minutes

Spooning
2 minutes

Heat Oven
1 minutes

Kristen’s Cookie Company
Key Question 1:
How long will it take to fulfill a rush order?
Activity

Resource

Cycle Time Start Time

Finish Time

Order Entry

E-mail

0 minutes

00:00

00:00

Wash/Mix

Kristen

6 minutes

00:00

06:00

Spooning

Kristen

2 minutes

06:00

08:00

Heat Oven

Roommate

1 minute

08:00

09:00

Oven

9 minutes

09:00

18:00

0 minutes

18:00

18:00

Tray

5 minutes

18:00

23:00

Roommate

3 minutes

23:00

26:00

Bake

Remove Cookies Roommate
Cool

Pack/Collect $$

Kristen’s Cookie Company
Key Question 2
How many orders can you fill in a night, assuming you are open four hours each night?
Task
Order Entry 1
Wash and Mix 1
Spooning
Start Oven 1
Baking Time 1
Remove from Oven 1
Cooling Time 1
Pack and
Continue Reading
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