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Topics: Learning, Sector Skills Councils, Pleading Pages: 5 (1030 words) Published: October 23, 2014
Unit Title:

Principles for implementing duty of care in health, social
care or children’s and young people’s settings

Unit sector reference:

SHC 34

Level:

3

Credit value:

1

Guided learning hours:

5

Unit expiry date:

31/01/2015

Unit accreditation number:

R/601/1436

Unit purpose and aim
This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. It considers how duty of care contributes to safe practice, and how to address dilemmas or complaints that may arise where there is a duty of care. Learning Outcomes

The learner will:

Assessment Criteria
The learner can:

Exemplification

1

1.1 Explain what it means to
have a duty of care in own
work role
1.2 Explain how duty of care
contributes to the
safeguarding or protection
of individuals

Duty of Care includes the
concepts:
 to keep individuals safe
 to keep individuals free
from harm
 to give choice

Understand how duty of
care contributes to safe
practice

How duty of care contributes
to the safeguarding or
protection of individuals
includes:
 working to agreed
standards which include
protection from danger,
harm and abuse
 clear reporting systems are
in place when there are
suspicions or disclosures of
danger, harm and abuse
2

Know how to address
conflicts or dilemmas that
may arise between an
individual’s rights and the
duty of care

© OCR 2010

2.1 Describe potential conflicts
or dilemmas that may arise
between the duty of care
and an individual’s rights
2.2 Describe how to manage
risks associated with
conflicts or dilemmas
between an individual’s

Potential Conflicts is the
likelihood of issues developing
for the individual and could
include:
 not being able to enjoy
activities i.e. not being able
to stay up to watch
television
1

Learning Outcomes
The learner will:

Assessment Criteria
The learner can:
rights and the duty of care
2.3 Explain where to get
additional support and
advice about conflicts and
dilemmas

Exemplification


not being able to stay in
bed all day

Dilemmas is giving rise to a
situation where all parties
concerned will not be satisfied
with the result and may
include:
 being transferred using the
hoist when the individual
does not like using the
hoist and does not weigh
very much
 an individual who smokes
cannabis for pain relief
How to manage risks could
include:
 recording the conflict or
dilemma
 reporting to a senior
member of staff
 risk Assessment
 discussion with the
individual and or their
family
Additional support and
advice could be obtained from:
 Colleagues
 Senior members of staff
 Family
 Social Worker or other
professionals
 Policies and procedures
 Internet
 CQC

3

2

Know how to respond to
complaints

3.1 Describe how to respond
to complaints
3.2 Explain the main points of
agreed procedures for
handling complaints

Responding to complaints
includes:
 listening to the complaint
 giving the complainant time
and respect
 recording the information
 reporting to a senior member
of staff
 accessing the Complaints
Policy
 ensuring the complainant
has access to the
© OCR 2010

Learning Outcomes
The learner will:

Assessment Criteria
The learner can:

Exemplification
Complaints Policy
 ensuring the complainant
knows what will happen next
Main points of agreed
procedures for handling
complaints include:
 the Complaints policy is a
recorded and documented
procedure that is available
 the complainant is listened
to and respected
 the Complaints Policy is
time-based and the
complaint is dealt with in a
documented time-frame.
 complaints are normally
dealt with by nominated
members of staff
 the procedure is clear
There may be both formal and
informal options.

Assessment
This unit needs to be assessed in line with the...
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