Introduction: In P1 I will be writing
P1: Explain how organisations use information
Types of information:
Verbal communication is when a person is speaking they are using other forms of communication such as your tone of voice, facial expressions, and body language.
You would use verbal information in a Meeting. In a school a meeting will take place between a teacher and a parent, this is face-to-face verbal communication. A teacher might discuss the student’s attitude in learning or their grades with the parent. A business will meet to discuss changes to the business with its employees.
Interviews Another type of verbal communication is an interview. An interview will occur in a business when someone is applying for a job. A school will use a verbal communication in interviews with a student (with their parents) and teacher.
Also, you would use verbal information in Conference Skype which helps a business talk to other businesses or customers. This is an advantage to a business because they can contact people in other countries without having to travel but the disadvantage to this is that you would have to be conscious of the time zones.
Figure 1: An image of a business meeting. This is an example of collecting verbal information.
Figure 2: Skype logo. This is a Voice over Internet Protocol (VOIP). Businesses use this to communicate with people in different countries with different time zones.
Written Information is the use of text that makes use of the written word. In business, people use written information in:
This helps businesses document information that has been said or shown so that the businesses can exchange any information related to their business. The disadvantage at sending a letter is that there could be a delay in the letter getting to the intended recipient.
Another way of sending a letter is a Fax