Before we start our presentation we have a few anouncements. At first we want to thank you for coming.
Setting time limits: We’ll try to keep it fairly brief, the duration of the presentation will be between 15 and 20 minutes.
Invitation to ask questions: We’ll be happy to answer any questions at the end.
Giving an outline: We have divided our presentation in six chapters: * We’ll start with an introduction in chapter one; * Chapter two is about stating the problem and tracing the causes of miscommunication; * In chapter three we’ll talk about the effects of miscommunication; * In chapter four we will give some examples of miscommunication; * In chapter five we’ll offer solutions to improve the communication skills; * And in chapter six we’ll will present our conclusion.
Attention grabber: Have you ever been in such a situation where you said something to someone and they wrongly iterpreted it? How can that be? Because in your opinion you do have conveyed the message well.
What we like to do is talk to you about... The police force and miscommunication.
Purpose statement: Our purpose statement is, that: ‘The police force must prevent miscommunication between the internal and exernal parties that can have fatal consequences within one year from now.’
Communication, in today’s society it’s all about communication. In daily life everybody uses a form of communication. According to several studies, 55% of our communication is determined by our body language, 38% by the voice and intonation, and 7% by the literal text. It’s not only important how something is said, but also what is being said.
State the problem / Trace the causes
The problem is: miscommunication between two or more parties. But where does it go wrong during communicating? The wrong interpertation, the message which isn’t properly delivered, important information that is left out (consciously as well as