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Mis581 System Analysis Paper

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Mis581 System Analysis Paper
MIS581 System Analysis, Planning, and Control
Week 7 – Milestone 12
Customer Technology Tracking System Author:__Kim Date:__12/13/2012_

|Use-Case Name: |View Unresolved Requests/History |Use Case Type |
| | |Business Requirements ( |
| | |System Analysis: ( |
| | |System Design: ( …show more content…
The …show more content…
Administration will be able to view all activities between|
| |user and technician and monitoring the requested after case opened more than 3 days old. |
|Precondition: |The customer must had in the past logged on then the system can record and recognition as each user, technician |
| |or administrator. |
|Trigger: |The use case can begin to following step by step as above described once customer began to log in and submitted |
| |unresolved requested. |
|Typical Course Of Events: |Actor Action |System Response |
| |Step 1: This use case is first start by when |Step 2: The system started to display web
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