Mis Wintergear Case Study

Topics: Invoice, Business terms, Confirmation Pages: 3 (667 words) Published: September 10, 2013
MIS 2301 Winter Gear Distribution Case Study

wPlaces order
Confirm order and delivery date, issues invoice
confirms invoice
fulfills order and ships goods
follow up delivery conditions met, and payment received

wPlaces order
Confirm order and delivery date, issues invoice
confirms invoice
fulfills order and ships goods
follow up delivery conditions met, and payment received

Winter Gear Distribution
Winter Gear Distribution
FastFit
FastFit
1.

WGB
WGB
FastFit

FastFit

2.

A single personnel computer
A single personnel computer
Sales
Sales

scanner
scanner

Operations
Operations

Arrows| Flow of operation|
1| FastFit places order with sales personnel over the phone | 2| Sales manually completes paper order forms and sends confirmation to Fastfit for each order and their delivery dates| 3| FastFit confirms for orders to be filled|

4| Operations fills and ships orders to Fastfit|
5| Accounting issues invoice to FastFit|
6| FastFit fulfills payment as agreed|
LAN with 4 personal computers, printer, and file server
LAN with 4 personal computers, printer, and file server
IBM ASA 400 system with 3 CRT-terminals
IBM ASA 400 system with 3 CRT-terminals
Accounting
Accounting

WAN to connect departments
WAN to connect departments

3. If customers call and ask for the status of their orders, the answer would generally be simple because the order can be labeled as processing, fulfilled, shipped, or delivered. If the customer wanted more details, and depending on the tracking systems that the company uses, they may or may not be able to give them the general location of the order (UPS map tracking). Companies would general want to fulfill orders in a timely fashion, so pushing orders out of warehouses would be recorded and their status updated, therefore, it is not much of a business problem. 4. Errors in filling orders are likely because, for example, for ordering...
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