Mis-Management Information System
Application of MIS in Airlines
Company - McCall Aviation
Submitted By
Prerna Tirkey(17)
Shahzad Ahmad (23)
Sharon Michael(24)
Service Industry – An Introduction
What is service? * Service It is something done for us. From time to time we also buy things that cannot be touched. For example, we buy repairs and cleaning for our teeth when we go to the dentist. In this case, we are buying a SERVICE. * Characteristics of Service * Intangible product * An asset that is not physical in nature * Produced & consumed at same time * Often unique * High customer interaction * Often knowledge-based * Frequently dispersed * The Managers put lot of efforts in a service industry to create a distinctive service to remain competitive , thus MIS plays an important role in providing the most satisfying service to the customers * MIS found for manufacturing sectors does not match with service sector, it is much more developed and popular like in the following industries : * Hotels * Hospital * Airlines * Insurance * Banking * Finance etc.
A Conceptual model should be like:
Back end application
Front end
Network server
PC
PC
PC
PC
Accounts data base
Customer data base
Resource data base
Facilities data base
Application
Service job data base knowledge Airline services- The Aviation Industry * Airline service main objective is to move peoples and goods from one part of the world to other location, safely and in time. * People look for good service from airline industry. Few are listed below : * Scheduling of flights * Convenience of traveling * Cost * Comfort * Food quality * Hostility and treatment by the staff * Facilities at the airport. *
Operations
Finance/
Accounting
Marketing
Ground
Support
Flight
Operations
Facility
Maintenance
Catering
Airline
The various
Company - McCall Aviation
Submitted By
Prerna Tirkey(17)
Shahzad Ahmad (23)
Sharon Michael(24)
Service Industry – An Introduction
What is service? * Service It is something done for us. From time to time we also buy things that cannot be touched. For example, we buy repairs and cleaning for our teeth when we go to the dentist. In this case, we are buying a SERVICE. * Characteristics of Service * Intangible product * An asset that is not physical in nature * Produced & consumed at same time * Often unique * High customer interaction * Often knowledge-based * Frequently dispersed * The Managers put lot of efforts in a service industry to create a distinctive service to remain competitive , thus MIS plays an important role in providing the most satisfying service to the customers * MIS found for manufacturing sectors does not match with service sector, it is much more developed and popular like in the following industries : * Hotels * Hospital * Airlines * Insurance * Banking * Finance etc.
A Conceptual model should be like:
Back end application
Front end
Network server
PC
PC
PC
PC
Accounts data base
Customer data base
Resource data base
Facilities data base
Application
Service job data base knowledge Airline services- The Aviation Industry * Airline service main objective is to move peoples and goods from one part of the world to other location, safely and in time. * People look for good service from airline industry. Few are listed below : * Scheduling of flights * Convenience of traveling * Cost * Comfort * Food quality * Hostility and treatment by the staff * Facilities at the airport. *
Operations
Finance/
Accounting
Marketing
Ground
Support
Flight
Operations
Facility
Maintenance
Catering
Airline
The various