Minor Project on a Comparative Study on Vadafone vs Airtel

Topics: Vodafone, Mobile phone, Bharti Airtel Pages: 21 (6401 words) Published: June 20, 2013
Minor project
On
A comparison study on
Vodafone vs Airtel
To: By:
Ms. Nidhi phutela
Chandra Bhushan Tiwari Ashutosh Upadhyay Aman Bhardwaj Ashutosh singh

INDEX

1. Introduction of the project.
2. Company profile
* Airtel
* vodafone
3. Review of literature
4. Objective
5. Analysis
6. Conclusion
7. Suggestion
8. Reference
9. Questionnaire

Vs

INTRODUCTION
Customer
A customer is an individual who purchase or has the capacity to purchase goods and services offered for sale by marketing institutions in order to satisfy personal or household needs, wants or desires. According to a statement made by Mahatma Gandhi, ‘customer refers to the following, “A consumer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an outsider to our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so”. So customer is like the blood of our business and also a satisfied customer is a word of mouth advertisement of a product / services.

CUSTOMER SATISFACTION

Every human being is a consumer of different produces. If there is no consumer, there is no business. Therefore, consumer satisfaction is very important to every business person. According to Philip Kotler consumer satisfaction is defined on, “personal feeling of pleasure resulting from comparing a product’s pursued performance in relation to his /her expectations”. Consumer attitude measurements are taken on either potential buries or existing client’s buries in order to identify their characteristics. Why should the competent market engineer conduct consumer research? Consumer’s surveys can provide the researcher with a wealth of information, valuable of the marketing function. Detailed information regarding the customer in a market will provide the basic platform for all marketing decisions. Marketing decision maker needs descriptive information about the total potential unit and dollar sales in each segment. Perhaps the most important one is that sellers need to be aware of the relevant objective and need of consumer and how their objectives might best be served by the products.

BHARTI AIRTEL
Formerly known as Bharti Tele-Ventures LTD (BTVL) is the largest cellular service provider in India, with more than 110 million subscribers as of 2009. With this, Bharti is now the world's third-largest, single-country mobile operator and sixth-largest integrated telecom operator. It also offers fixed line services and broadband services. It offers its TELECOM services under the Airtel brand and is headed by Sunil Bharti Mittal. The company also provides telephone services and Internet access over DSL in 14 circles. It also acts as a carrier for national and international long distance communication services. The company has a submarine cable landing station at Chennai, which connects the submarine cable connecting Chennai and Singapore. The businesses at Bharti Airtel have always been structured into three individual strategic business units (SBU's) - Mobile Services, Airtel Telemedia Services & Enterprise Services. The mobile business provides mobile & fixed wireless services using GSM technology across23 telecom circles while the Airtel Telemedia Services business offers broadband &telephone services in 95 cities and has recently launched a Direct-to-Home (DTH) service, Airtel Digital TV. Shahrukh Khan is the brand ambassador of the mobile company and Kareena Kapoor and Saif Ali Khan are the brand ambassadors of the DTH Company. The...

References: Magazines:
* Business India
Web Resources:
* www.wikipedia.org
* http://www.vodafone.co.in/ta-aboutus-ttsl-organisation.aspx
* http://www.airtel.co.in/wepapp/comunication/rcom/aboutus/aboutus_home.jsp
* http://www.mobileindia.info/general/377/airtel-vs-vodafone.html
* http://www.slideshare.net/llimstudydesk/bharti-airtel-vs-vodafone-essar
* www.scibad.com
* www.sheartearmpaper.com
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