mini projects
Topics: Unified Modeling Language, UML diagrams / Pages: 2 (295 words) / Published: Jan 19th, 2014

CS2357- OBJECT ORIENTED ANALYSIS & DESIGN
LABORATORY

Third Year Mini Project

BUSINESS PROCESS OUTSOURCING MANAGEMENT
SYSTEM

JJ COLLEGE OF ENGINEERING AND TECHNOLOGY
Department of Information Technology III YEAR IT-B

Abstract

A BPO is an area where several customer service representative (CSR) agents are located to man a bank of telephones and computer terminals. These agents are specially trained on telephone etiquette, the type of customer queries, that may arise and on how to respond to these queries in a quick and efficient manner. A BPO can also equipped with an automatic call handling system like an Interactive Voice Response system (IVR) so that all routine, repetitive queries. BPO has tremendous impact on business. BPO for selling goods and services, as well as call centers for providing customer care, is going to become a familiar part of the business of virtually every person. BPO also pioneered the developed of self-service via the telephone, using interactive voice response technology. It is providing a richer and friendlier environment for self-service transactions than the tone telephone can be answered by the system without the customer having to speak to a customer associate.

Introduction

The purpose of this project was the BPO management system for information about the customer need from inside and outside world. BPO is typically categorized into back office outsourcing-which includes internal business functions such as human resources or finance and accounting, and front office outsouring-which

You May Also Find These Documents Helpful

  • Mini Project
  • Mini Project
  • Mini Project in Marketing
  • Report Mini Project
  • Mini Project Report
  • My Mini Project
  • Programming Mini Project
  • Mini Project 1
  • Chemistry Mini Project 3
  • Mini Project at Deccan Cements