Milkshake Case

Powerful Essays
Sample Milkshake Case In the assigned case, George Stein is faced with an ethical dilemma. The difficulty and complexity of this dilemma is caused and compounded by a variety of factors. A discussion of these factors, as well as conclusions regarding what George ended up doing, serve as the foundation for this case analysis. The first factor that is playing an influential role in George’s decision making is the fact that he is young. Researchers suggest that younger individuals tend to be more likely to make unethical decisions than older individuals (e.g., Longenecker, McKinney, & Moore, 1989; Ross & Robertson, 2003; Waters & Bird, 1987). Other researchers (e.g., Hunt & Jennings, 1997; Jennings, Hunt, & Munn, 1996) have explored ethical decision making specifically within the context of groups and teams. They collectively hypothesized and concluded that younger groups and teams make more unethical decisions than older groups and teams. They also found that student teams make more unethical decisions than professional manager teams. These findings are particularly relevant to this case since the night shift crew at Eastern Dairy can be viewed as a group or team of young, non-management individuals and George himself is a student. With his young age and the fact that he is new to this job, George also lacks experience. Research shows that a higher level of experience is more strongly associated with ethical choices than lower levels of experience (Glover, Bumpus, Sharp, & Munchus, 2002). All of these research findings suggest that George is more likely to make an unethical decision and remove the filters. In addition to age, another individual difference variable that could influence George’s decision is gender. Gender is a significant factor in ethical decision making (Glover et al., 2002; Ross & Robertson, 2003) and females are more likely to respond ethically when faced with questionable business practices than males (Glover et al., 2002). Based


References: Badenhorst, J.A. (1994). Unethical behaviour in procurement: A perspective on causes and solutions. Journal of Business Ethics, 13(9), 739-745. Bommer, M., Gratto, C., Gravander, J., & Tuttle, M. (1987). A behavioral model of ethical and unethical decision making Delaney, J.T., & Sockell, D. (1992). Do company ethics training programs make a difference? An empirical analysis. Journal of Business Ethics, 11, 719-727. Glover, S.H., Bumpus, M.A, Sharp, G.F., & Munchus, G.A. (2002). Gender differences in ethical decision making Hunsaker, P.L. (2005). Management: A skills approach. Upper Saddle River, NJ: Pearson Prentice Hall. Hunt, T.G., & Jennings, D.F. (1997). Ethics and performance: A simulation analysis of team decision making. Journal of Business Ethics, 16(2), 195-203. Jennings, D.F., Hunt, T.G., & Munn, J.R. (1996). Ethical decision making: An extension to the group level. Journal of Managerial Issues, 8(4), 425-439. Longenecker, J.G., McKinney, J.A., & Moore, C.W. (1989). The generation gap in business ethics. Business Horizons, 32, 9-14. Near, J.P., & Miceli, M.P. 1986. Retaliation against whistle blowers: Predictors and effects. Journal of Applied Psychology, 71(1), 137-145. O’Leary, C., & Pangemanan, G. (2007). The effect of group work on ethical decision-making of accountancy students. Journal of Business Ethics, 75, 215-228. Posner, B., & Schmidt, W. (1984). Values of the American manager: An update. California Management Review, 26(3), 202-216. Ross, W.T., & Robertson, D.C. (2003). A typology of situational factors: Impact on salesperson decision-making about ethical issues Sims, R.R. (1992). The challenge of ethical behavior in organizations. Journal of Business Ethics, 11, 505-513. Waters, J.A., & Bird, F. (1987). The moral dimensions of organizational culture. Journal of Business Ethics, 6, 15-22.

You May Also Find These Documents Helpful

  • Good Essays

    Milkshake Case Study

    • 643 Words
    • 3 Pages

    “Does this Milkshake Taste Funny?” Major Issues and Players The major players in this case study are George Stein and Paul Burnham with regards to their employment at Eastern Dairy. The major issues at play relate to poor business planning, improper management, lack of ethics (decisions made by George and Paul) and social responsibility (the possible health issues of related to the contaminated products). Analysis of the Issues and Players In this case, there are several in…

    • 643 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Milkshake Essay

    • 442 Words
    • 2 Pages

    Does this milkshake taste funny? George was faced with a difficult decision to make. Listed below are the reasons why George might have acted unethically with the situation at hand. • Accountability is the first thing that comes to mind. George’s decision is influenced by the expectation of future cooperative action (Ben-Yoav O., & Pruit D., 1984). Knowing that he would have to work with his team the next day could cause him to make an unethical decision. • Trust is also a reason…

    • 442 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    The story of George Stein exposes the dynamics that drive the night shift at Eastern Dairy’s milkshake factory. George was excited to join the dairy’s unionized workforce because its contributions-to-inducements balance was so favorable. As soon as he crossed the functional boundary into the organization, more specific features of George’s work group became apparent. First, there was no manager to speak of supervising the night shift. Second, horseplay was the workgroup norm, considered a natural…

    • 1202 Words
    • 5 Pages
    Better Essays
  • Good Essays

    Chapter 1 INTRODUCTION A. Background of the Study Fruit milkshakes have a delightful and pretty mild taste, not too sweet but just perfect to appeal with the consumers taste buds. Our milk shakes have many varieties like banana, mango, pineapple, chocolate and cookies and cream milkshakes or blend them all depending on the customer’s preference. Aside from fruits as a main ingredient, it is also has a non-fat milk and green stevia. Our product will offer many health benefits that are…

    • 1019 Words
    • 3 Pages
    Good Essays
  • Better Essays

    Identification of Dilemma George is a college student working a summer job on the overnight shift in the production of milkshake mix at Eastern Dairy. The job is highly important to him because he is making great money in comparison to previous experiences and he is intending to save the money to help cover expenses once he and his significant other, Cathy, get married and he returns to school. That said, the job is not one he intends to keep long-term as he plans to only stay through the summer…

    • 1126 Words
    • 5 Pages
    Better Essays
  • Satisfactory Essays

    Week 9 Case for analysis: Does this milkshake taste funny? Background: George Stein, a college student employed for the summer by Eastern Dairy is faced with an ethical dilemma. His co-workers don’t care about proper procedures required in ensuring that the milkshake produced during the shift is hygienic and safe for human consumption. The milkshake that is produced is usually delivered to fast-food restaurants and drive-ins. George had less than a minute to think about his choices and must…

    • 303 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    A Case Analysis for “Does this Milkshake Taste Funny?” Assignment 3, Unit 1, Organizational Behavior Robert Kennedy College Presented by Julius Datinguinoo on 12 May 2009 I. Statement of the Problem(s) There are three major corporate problems that I can see on this situation: 1. Eastern Dairy is lacking in contemporary quality control, quality management, and quality assurance systems that would ensure compliance to quality standards like ISO 9000, HACCP & ISO 2200. 2.…

    • 2515 Words
    • 11 Pages
    Powerful Essays
  • Best Essays

    Thomas, Bevon Does this Milkshake Taste Funny. George Stein a college student has lived a very sheltered and comfortable middle class life style. George’s interests are few:-hanging out with his friends, cars and his girlfriend. He had very little interest in attending college, however due to his parents’ insistence and cajoling they were able to have George attend college for one year. George was home for the summer working at Eastern Dairy, a local dairy manufactures that produced milk shake…

    • 3615 Words
    • 15 Pages
    Best Essays
  • Powerful Essays

    Does The Milkshake Taste Funny? George Stein, a college student employed for the summer by Eastern Dairy is faced with an ethical dilemma. His co-workers don’t care about proper procedures required in ensuring that the milkshake produced during the shift is hygienic and safe for human consumption. The milkshake that is produced is usually delivered to fast-food restaurants and drive-ins. George had less than a minute to think about his choices and must decide if he is going to remove the filters…

    • 1767 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    and taking me to Chik-Fil-A to grab our favorite milkshakes every time I scored a goal in a soccer game. I remember us going on family vacation sand runs in order to prepare for my soccer tournaments, I remember you taking me to camp every year, and I remember how proud you use to always be of me. Most of all though, I remember those good tasting Chik-Fil-A milkshakes. I remember waiting for hours just to get a milkshake. However, beyond the milkshake there was a certain love and sense of accomplishment…

    • 555 Words
    • 3 Pages
    Good Essays