Rational decision is a state of being agreeable to reasons. The correct decision is not just reasoned but it is also optimal for solving a problem. Mr Weekes, the operation manager, employed series of analytical steps to review possible outcomes for problems by discussing it with managers to come up withdevise particular courses of action.
Step1: Define the problem
Ms. Wood replied to Mr. Barker “How would you know what the problem is…Our department always has to take blame for other departments’ errors?” The first main problem that Datasil Inc. faced was that there was a gap between what managers wanted and the situations that the managers of the organization were facing. This occurred because firstly managers were not aware of the gap. “why Why doesn’t the Customs and traffic department look for more efficient carrier?” Mr. Barker suggested. The Managers managers of different departments blamed one anothereach other as the causes of the problem. The Manager manager of the purchasing department suggested that an efficient carrier was needed;, the Manager manager of the Sales Sales and traffic traffic department pinpointed the wrong duty rates and lack of collaboration from other departments as a major issue; while the manager of the credit department suggested extra billing charges to be the case.
Secondly, the managers were not completely motivated to reduce the gap. Ms Wood spoke with concerned: “why Why the other departments do not approachdon’t the other departments approach us regarding custom matters, duty rates, countries of origins and choice of carriers that need to be clarified?.” This could be the result of stress or being overwhelmed. The work thatOften their workload they do on regular basis was turned beyondsurpassed their normal expectationexpectations as employees of Datasil were looking out ways for attaining theirconstantly striving to achieve their goals. Motivation formulates is essential for making an organization