Mgt/311 Study Guide

Topics: Job satisfaction / Pages: 9 (2163 words) / Published: Oct 18th, 2012
MGT/311 Final Examination Study Guide

This study guide will prepare you for the Final Examination you will complete in the final week. It contains practice questions, which are related to each week’s objectives. In addition, refer to each week’s readings and your student guide as study references for the Final Examination.

Week One: Individual Employee Characteristics

Objective: Evaluate individual characteristics of employees.

1. Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors.

In the above scenario, what is the behavioral component of Jan's attitude to the employees who did not sign out of the office?

a. Jan does not like that some employees do not sign out of the office when they take lunch. b. Jan finds it impossible to keep track of who is actually in the office. c. Jan becomes frustrated with those employees who do not sign out of the office.
d. Jan notes which employees leave the office without signing out, and reports them to their supervisors.

2. Joseph was very excited about moving into his new office with a window, after 4 years of working in a cubicle. However, after moving in, he found that nothing had really changed. His level of work satisfaction remained the same. Which of the following explains what happened to Joseph? a. People tend to overestimate the pleasure they will receive from a future positive event.
b. People tend to overestimate the sadness they will feel when experiencing a future negative event. c. People experience both positive and negative emotions differently.
d. People tend to do a good job of predicting how they are going to feel when something happens.

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