Topics: Implementation, Organizational structure, Bureaucracy, Management / Pages: 4 (775 words) / Published: Jan 15th, 2013
The most appropriate organizational structure for Riordan Manufacturing to implement a new customer management system would be a bureaucratic style. A bureaucratic organization relies on standardizing work processes for coordination and control. A bureaucracy runs by having highly routine operating tasks upheld through formalized rules and regulations. The biggest strength of a bureaucracy is the ability to perform standardized activities efficiently. This would work well for Riordan Manufacturing because everyone would follow the same guidelines to implementing their customer information. Everyone would be on the same page in the input of the customer information and this would make it easier to understand the information when needed. Other types of structures, like the matrix structure, would operate against the Riordan Manufacturing Company because it would have different departments doing different things with the customer information.
A company’s culture is influenced by who they hire. Founders hire people like themselves because they think like them. Company culture is also relayed to the employees by the company telling them what is expected of them in the way of thinking and feeling within the company. Finally, company culture is influenced by the founder’s or boss’ own behavior. Riordan’s mission is to lead the industry in using polymer materials and provide solutions to their customer’s challenges. They want to help their customers with their challenges rather than be a part of the challenge. Riordan values an innovative and work oriented environment. They make sure their employees are well informed and properly supported in their work. Riordan bases its employment decisions on merit, qualifications, and abilities. They seem to be a fair company with regards to discrimination of any kind and to be committed to fair dealing and ethical conduct with its employees. Riordan values employees with high standards of conduct and personal

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