1) __________ is a multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics. A. motivation.
B. workgroup analysis.
C. performance management.
D. organizational behavior.
2) Scientific methods models link _________________ - presumed causes, with _________________ - outcomes, of practical value and interest. A. specific variables, contingency variables.
B. discovered variables, with undisclosed variables.
C. proven variables, non-proven variables.
D. independent variables, dependent variables.
3) From its scientific heritage, organizational behavior has developed all of the following EXCEPT: A. an interdisciplinary body of knowledge.
B. contingency thinking.
C. use of scientific methods.
D. an emphasis on finding the “one best way” to complete a task. 4) In the context of the three important levels of cultural analysis in organizations, the level referred to as __________ can play a critical part in linking people together and can provide a powerful motivational mechanism for members of the culture. A. observable culture
B. common culture
C. implicit culture
D. shared values
5) Three important levels of cultural analysis in organizations are __________. A. shared objectives, shared values, and shared mission.
B. explicit culture, implicit culture, and common assumptions. C. observable culture, shared values, and common assumptions. D. implicit culture, shared values, and common experiences. 6) Managers can modify the __________ of culture, such as the language, stories, rites, rituals, and sagas. A. visible aspects
B. oral aspects
C. verbal aspects
D. vocal aspects
7) According to the research conducted on the nature of managerial work, which of the following is false? A. managers work at fragmented and varied tasks.
B. managers work with many communication media.
C. managers work long hours.
D. managers spend much time working alone.
8) Scientific methods models are simplified views of reality that try to identify major factors and forces underlying real-world phenomenon. A. True
9) When it comes to ethics and morality, scholar Archie B. Carroll draws a distinction between __________. A. immoral managers, amoral managers and ethical managers
B. amoral managers, ethical managers and moral managers
C. immoral managers, ethical managers and unethical managers D. immoral managers, amoral managers and moral managers
10) __________ are important to spot since non-verbals can add insight into what is really being said in face-to-face communication. A. Mangled messages.
B. Merged messages.
C. Mixed messages.
D. Perceptual distractions.
11) The difficulties with cross-cultural communication are perhaps most obvious with respect to __________. A. geographic differences
B. lifestyle differences
C. language differences
D. religious differences
12) Which of the following statements about the role of language in cross-cultural communication is NOT correct? A. Members of low-context cultures are very explicit in using the spoken and written word. B. In high-context cultures, must of the message communicated must be inferred or interpreted from the context, which includes body language, the physical setting and past relationships. C. In low-context cultures, the message is rarely conveyed by the words someone uses, with greater emphasis on the “context” in which the words are spoken. D. Australia, Canada and the United States have low-context cultures. 13) Each of the following is a characteristic of high-performance teams EXCEPT: A. high-performance teams have strong core values.
B. members of high-performance teams have the right mix of skills. C. high-performance teams turn a general sense of purpose into specific performance objectives. D. high-performance teams have members who focus on individual effort and excellence. 14) __________ typically work with a target completion date and disband once their...
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