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MGMT591 Final Exam Solutions (Leadership and Organizational Behavior)

1. TCO A, B) Define organizational behavior and list the four emotional intelligence competencies that contribute to understanding ourselves and others within the organizational behavior environment.

2. (TCO D) Referring to the team decision-making process, define consensus and unanimity and explain the difference between the two.
3. (TCO E, F) Although conflict is usually considered a negative experience to be avoided, it actually has the potential to produce positive organizational outcomes. Please identify three ways in which conflict can be a positive influence.

4. (TCO G) There are six sources of position power in organizational settings. Identify and define three of these sources.

5. (TCO H, I, J) The senior executive team at AllGoodThings.com, after a strategy review session with the Board of Directors, has decided that it's time to invest some time and capital in improving the corporate culture. The company has rebounded from a near calamity two years ago, and while it was a great scramble, the company survived and is in the strongest position ever. They knew that the culture had been strained by the episode and wanted sincerely to work to bring things back to "normal." With the assistance of local HR offices, a case was made to the employee population that certain aspects of their current culture might have suffered over the past few years and that it was time to think about change. They announced that they would be undergoing an organizational culture review and that everyone's opinion was valued. A whopping 79% of the employees participated in the survey that they administered. Senior management had worked with the consultants for a few months before the survey was given and had determined their "Ideal" scores. The survey confirmed their suspicions.

6. (TCO C) As a manager you are in a situation where a key employee seems to have lost his

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