SCHOOL OF MANAGEMENT
OPERATIONS AND SERVICES MANAGEMENT
Trimester 2, 2013
Names and Contact Details
COURSE COORDINATOR and LECTURER
Teaching Period: Monday 15 July – Friday 18 October Study Period: Monday 21 October – Thursday 24 October Examination Period: Friday 25 October – Saturday 16 November (inclusive)
Withdrawal from Course
1. Your fees will be refunded if you withdraw from this course on or before Friday 26 July 2013.
2. The standard last date for withdrawal from this course is Friday 27 September After this date, students forced to withdraw by circumstances beyond their control must apply for permission on an ‘Application for Associate Dean’s Permission to Withdraw Late’ including supporting documentation. The application form is available from either of the Faculty’s Student Customer Service Desks.
Class Times and Room Numbers
Commencing week 3
Tutorials are voluntary
While the course has a tradition of study group collaboration, there are important elements in the assessment process that are strictly individual. Collaboration on individual assignments is not allowed beyond general discussion as to how one might interpret the nature of the assignment question. Please do not work together to formulate a response and do not loan out your completed assignments. You will be expected and encouraged to work in groups on in-term cases discussed in class and/or tutorials.
Students can expect the workload to be approximately 10 hours per week, including both scheduled contact time (lectures and tutorials) and non-scheduled time, for each of the 12 weeks of lectures. Students can expect 30 hours of work during study breaks, for a total of 150 hours.
The course examines the people, processes, systems and technologies that determine the value added by a firm’s primary products and services. It prepares future managers across every sector of the economy – whether in services, manufacturing, profit or non-profit environments – to lead, organise, plan and control a set of resources, in pursuit of identified goals.
Course Learning Objectives
By the end of this course, students should be able to:
1. Define the fundamental building blocks, models and key decisions in managing operating assets and resources; 2. Analyse multiple approaches, including strategic, process and systems, and industry supply chain perspectives on operations management; 3. Describe how various innovations, and the concepts and tools associated with quality management and operational excellence deliver competitive advantage 4. Evaluate the challenges and opportunities in managing risk, and attaining sustainable operations in different settings 5. Develop skills for defining and structuring real world operations management problems.
The required textbook is
Jacobs and Chase OPERATIONS AND SUPPLY CHAIN MANAGEMENT: THE CORE (3rd edn) McGraw-Hill Irwin,
Other Recommended textbooks and reference books available in Library are: 1. Bozarth, C.C., Handfield, R. B. (2008). Introduction to Operations Management and Supply Chain Management, 2nd edition, Pearson Prentice Hall. 2. Jacobs, F. R. & Chase R.B.. (2010). Operations Management for Competitive Advantage, 13th edition. Boston, MA: Irwin McGraw Hill. 3. Gardner, D. (2010). Operations Management for Business Excellence, 2nd edition, Pearson. 4. Meredith, J. R., Shafer, S. M. (2010). Operations Management for MBAs, 4th edition, Wiley. 5. Reid, R. D., Sanders, N. R. (2010). Operations Management, 4th edition, Wiley. 6. Russell, B. W., Taylor, R. S. (2009). Operations Management: Creating Value Along the Supply Chain, 6th edition, Wiley. 7. Managing to learn : using the A3 management process to solve problems, gain agreement, mentor and lead / by...
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