Mechanical Engineer

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HNC/HND OPERATION ENGINEERING

ASSIGNMENT ONE

QUALITY ASSURANCE&MANAGEMENT

STUDENT NAME: REDA MOHAMED

STUDENT NUMBER: 0239

DATE OF ISSUE: 28/06/2012

TUTOR: Dr Chris

Question1:

Based on evaluation of the information received in the LPI , case study materials you should prepare a proposal report to the LPI LTD, management team on how they could implement TQM and what they should concentrate efforts on improving.

Introduction

The meaning of total quality management (TQM) is a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services in various industries, and the culture in which they work. This paper describes the theoretical perspective of integrating e-learning activities and TQM processes for achieving continuous improvement.

Benefits that Total Quality Management (TQM) for organizations to:

1 • Higher productivity

2 • Elimination of defects

3• Improved customer focus and satisfaction

4• Increased customer loyalty and retention

5 •Improved and innovative processes

http://asq.org/learn-about-quality/total-quality-management/overview/overview.html

For specification

The Malcolm Baldrige Criteria for Performance Excellence, the European Foundation for Quality Management, and the ISO quality management standards. Any organization that wants to improve its performance would be well served by selecting one of these models and conducting a self-assessment. Libya petroleum institute must follow the standards of these models. Any change of specification that’s mode against these models

For example

LPI they stored the crude oil in open tanks or by using plastic tanks or drums. Also they store the sample by using small jars, but they don’t store the sample on specific temperature as well .all the types

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